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Customer Service

12

Fault

Cause and troubleshooting

The burner flame is
not uniform.

Openings on the burner are soiled.

Clean and dry the openings on the burner.

The gas does not ap-
pear to be flowing
normally or there is
no gas being pro-
duced at all.

The gas supply has been shut off by the intermediate valves.

Open the intermediate valves.

The gas cylinder is empty.

Replace the gas cylinder.

There is a smell of
gas in the kitchen.

The control knob is open.

Close the control knob.

The gas cylinder has not been connected correctly.

Ensure that the gas cylinder has been connected correctly.

The gas pipe to the appliance is leaking.

1.

Close the main gas tap.

2.

Ventilate the room.

3.

Immediately call an authorised installer, who can inspect the gas system and issue an in-
stallation certificate.

4.

Do not use the appliance until you are sure that gas is not leaking from the installation or
the appliance.

The burner switches
off as soon as you re-
lease the control
knob.

Control knob not pressed down long enough.

1.

Keep the control knob pressed down for a few seconds after ignition.

2.

Press the control knob down firmly.

Openings on the burner are soiled.

Clean and dry the openings on the burner.

The power level indic-
ator in the display
continually deviates
from the power level
that was selected us-
ing the control knob.

Incorrect calibration of the electronics.

Carry out the calibration in accordance with the installation instructions.

Automatic ignition is
not working and the

​⁠ ​⁠ or  ​⁠ ​⁠ symbol ap-

pears in the display.

The electronics have overheated.

Switch the burners off or use only the lowest power level until the electronics have
cooled down sufficiently.

​⁠ ​⁠,  ​⁠ ​⁠,  ​⁠ ​⁠,  ​⁠ ​⁠,  ​⁠ ​⁠,
​⁠ ​⁠,  ​⁠ ​⁠ light up in the

display.

Electronics fault.

1.

Disconnect the hob from the mains.

2.

Wait a few seconds before reconnecting it.

3.

If the indicator continues to light up, contact the after-sales service.

11  Customer Service

If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.

Note: 

Under the terms of the manufacturer's warranty

the use of Customer Service is free of charge.

Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.

The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.

11.1 Product number (E-Nr.) and production
number (FD)

You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:

¡

on the appliance certificate.

¡

on the lower section of the hob.

Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.

Содержание ER9A-SD7 Series

Страница 1: ...t in gas hob ER9A SD7 ER9A SS7 en User manual Register your product on My Siemens and discover exclusive ser vices and offers siemens home bsh group com welcome The future moving in Siemens Home Appliances ...

Страница 2: ... 1 Component A Pan support B Control knob C Economy burner 1 10 kW D Standard output burner 1 90 kW E High output burner 2 80 kW H Dual wok multi crown burner 5 80 6 10 kW 1 The images shown in these instructions are for guid ance only ...

Страница 3: ...00 m above sea level Do not use the appliance On boats or in vehicles as a room heater with an external timer or a remote control Outdoors Call the after sales service if you want to con vert your appliance to a different type of gas 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inad equate...

Страница 4: ...ects on the cooktop or in its immediate vicinity Never store any objects on the cooktop The appliance will become hot Do not keep combustible objects or aero sol cans in drawers directly underneath the hob Never store or use combustible materials e g spray cans or cleaning agents under the appliance or in its immediate vicinity Hob covers can cause accidents for example due to overheating catching...

Страница 5: ...nce WARNING Risk of injury Faults or damage to the appliance and re pairs that have not been carried out correctly are dangerous Never switch on the appliance if there is a fault with it If the appliance is faulty unplug the mains plug or switch off the fuse in the fuse box Shut off the gas supply and call the after sales service Always have repairs carried out to the ap pliance and damaged gas li...

Страница 6: ...age space Melted sugar or food with a high sugar content may damage the glass Remove boiled over food immediately with a glass scraper 3 Environmental protection and saving energy 3 1 Saving energy If you follow these instructions your appliance will use less energy Choose a burner roughly the same size as your pan Centre the cookware on the hob Tip Cookware manufacturers often give the upper diam...

Страница 7: ...l wok multi crown burner With the dual wok multi crown burner you can regulate the inner and outer flames independently of each other Power level Meaning 9 Inner and outer flame on full power 4 Outer flame on minimum inner flame on full power Power level Meaning 3 Inner flame on full power 1 Inner flame on minimum power 4 2 Burner You can find an overview of the parts of the burner here 4 3 5 2 1 ...

Страница 8: ...espresso maker grid Only use on the burner with the lowest power setting Use with cookware with a diameter smal ler than 12 Simmer plate For cooking on a low heat Use the economy burner or the standard output burner If there are several stand ard output burners it is preferable to use the rear or front right burner Place it on the pan support with the bumps facing up never place it directly on the...

Страница 9: ...om the ignited burner Release of odours when using the appliance for the first time These odours disappear after a short time An orange flame is normal This is due to dust in the environment spilled liquids etc Popping noise a few seconds after the burner is switched off This is caused by switching on the safety system Safety system Page 9 7 Cookware This information has been provided to help you ...

Страница 10: ...k well done sirloin steak stro gonoff Frying searing Vegetables meat 4 6 Continuing the cooking process Pasta soups creams paella pulses rice pud ding Deep frying with a little oil Ham burgers sausages grilled salmon ris soles Stew pot roast Ragout goulash rata touille Cooking at a medium temperature Cheese sauce béchamel carbonara Neapolitana sauce blancmange crepes Defrosting Frozen food 3 1 Fin...

Страница 11: ...ng after sales service This will avoid unnecessary costs WARNING Risk of injury Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff If the appliance is defective call Customer Service WARNING Risk of electric shock Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genui...

Страница 12: ... working and the or symbol ap pears in the display The electronics have overheated Switch the burners off or use only the lowest power level until the electronics have cooled down sufficiently light up in the display Electronics fault 1 Disconnect the hob from the mains 2 Wait a few seconds before reconnecting it 3 If the indicator continues to light up contact the after sales service 11 Customer ...

Страница 13: ... appliance in an environmentally friendly manner Information about current disposal methods are available from your specialist dealer or local author ity This appliance is labelled in accord ance with European Directive 2012 19 EU concerning used elec trical and electronic appliances waste electrical and electronic equip ment WEEE The guideline determines the frame work for the return and recyclin...

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Страница 16: ...hen GERMANY www siemens home bsh group com Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom Manufactured by BSH Hausgeräte GmbH under the trademark licence of Siemens AG ...

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