Troubleshooting
en
13
16.5 Cleaning the glass plate
1.
Clean the glass plate using a glass cleaning
product and a soft cloth.
‒
Do not use any abrasive sponges that may
scratch or any glass scrapers.
2.
Dry with a soft cloth.
16.6 Cleaning the control panel
1.
Clean the control panel with a damp cloth and neut-
ral cleaning agents, such as washing-up liquid and
water
‒
Do not use any abrasive sponges that may
scratch or any glass scrapers.
2.
Dry with a soft cloth.
17 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
17.1 Fault indicator
In the event of a fault, the operation indicator flashes
quickly. A signal tone sounds. When you open the ap-
pliance, symbols light up on the control panel, depend-
ing on the cause.
Touch any touch field to switch off the signal tone. If
you then touch , the display goes out.
17.2 Malfunctions
Fault
Cause and troubleshooting
The appliance is not
working.
The circuit breaker in the fuse box has tripped.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
1.
Open the appliance.
Following a power cut, the touch fields light up in ascending order from left to right.
The display goes out after approx. 30 seconds and the appliance is ready for operation.
2.
Start the required operating mode.
The appliance is
switched on. The op-
eration indicator does
not light up.
The operation indicator is defective.
▶
Call the after-sales service.
→
The operation indic-
ator flashes.
The appliance heats up.
▶
Wait until the appliance has finished heating up.
The cookware or
food is not heating
up.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The appliance is switched off.
▶
Switch the appliance on.
The warming drawer is not completely closed.
▶
Close the warming drawer.
The cookware covers the ventilation system slots and the appliance switches on the over-
heating protection.
▶
Do not place the cookware directly in front of the ventilation system slots on the rear
panel of the appliance.
The cookware or
food does not get
warm enough.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The cookware or food has not been heated for long enough.
▶
Heat the cookware or the food for a longer period of time.
