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Performance Checklist
Problem
Cause
Possible Solution
Sound is
weak
Weak or dead battery
Insert new standard battery or
charge rechargeable battery
Instrument clogged
Clean instrument and/or change
dome
Volume too low
Clean instrument and/or change
dome
Dome clogged with wax or debris Clean or change dome
Microphone cover clogged
Change microphone cover
Instrument
emits
whistling
sound
Improper seating in ear
Try reinserting the receiver until
it fits securely
Volume too high
Lower volume with the remote
control
Clogged with wax or excessive
wax in ears
Clean or change dome OR
contact your Hearing Care Profes-
sional
Sound is
distorted
Volume too high
Lower volume with the remote
control
Weak battery
Charge or replace battery
Instrument
does not
work
Instrument not turned on
Open then close battery compart-
ment
Battery compartment not
completely closed
Gently close the battery compart-
ment completely
Dead battery
Charge or replace battery
Battery polarity reversed
Make sure battery is inserted
correctly
Power-on delay is active
Wait 15 seconds and check again
If the solutions in this checklist do not address a particular issue
you are having with your hearing instruments, consult your
Hearing Care Professional.
Health Considerations
If soreness or skin irritation develops, discontinue wearing your
hearing instrument, and bring the instrument and earmold to
your Hearing Care Professional. If soreness persists, discontinue
wearing the hearing instrument and see your physician. If
excessive earwax accumulates when wearing your hearing
instruments, consult your Hearing Care Professional.
Important Notices
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a child
with a hearing loss should be directed to an Audiologist, since
hearing loss may cause problems in language development and
the educational and social growth of a child.
An Audiologist is qualified by training and experience to assist in
the evaluation and rehabilitation of a child with a hearing loss.
Important notice for prospective hearing
instrument wearers
Good health practice requires that a person with a hearing
loss have a medical evaluation by a licensed physician
(preferably a physician who specializes in diseases of the ear)
before purchasing hearing instruments. Licensed physicians
who specialize in diseases of the ear are often referred to as
Otolaryngologists, Otologists, or Otorhinolaryngologists.
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