Shure Incorporated
15/17
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Issue
Solution
Connect your mobile device to your computer and use file transfer, like iTunes, to down
load the file to your desktop.
Split your track in two, export both files and recombine them using audio editing software.
General troubleshooting.
Ensure that your app is updated to the most current version.
Make sure that your phone's operating system is updated to the most current version.
Check to see how the microphone works using a different connection cable or different
device.
Close and restart the application.
Powering down and rebooting the device will clear the cache and can sometimes help
with software performance.
Note:
It may be useful to reset the app to restore functionality. Perform a hard reset by unplugging and replugging the micro
phone.
System Requirements
System Requirements and Compatibility: iOS
iOS:
iOS 12 and higher
iPhone:
iPhone 6 and higher
iPod Touch:
6th gen
Note:
iPad Pro (USB-C) is not supported.
System Requirements and Compatibility: Android
Will work with any Android device that has:
Android Oreo 8.0 and higher
USB Host Power Requirement of ≥100 mA
USB Audio Class 1.1 support and higher
Android is a trademark of Google Inc.
Note:
See
https://www.shure.com/MOTIVcompatibility
for information on supportive Android devices.
Specifications
MFi Certified
Yes
DSP Modes (Presets)
Speech/Singing/Acoustic/Loud/Flat
