27
When a problem occurs
Symptoms
Possible cause
Remedy
The cycle computer does
not start when the power
button is pressed.
Is the battery charging?
When charging with the battery installed
to a bicycle, you cannot start the system.
The screen continues to display the
SHIMANO STEPS logo.
The level of the cycle computer's built-in
battery is too low.
Refer to the “SHIMANO STEPS Special
Battery and Parts User's Manual” to start
the system using the (main) battery power
button or satellite system on/off switch. For
information on charging the built-in
battery of the cycle computer, refer to
"Turning the power ON/OFF".
The system does not start
when the (main) battery
power button is pressed.
The (main) battery level may be too low.
Refer to the “SHIMANO STEPS special
battery and parts user's manual” to charge
the battery, and then turn the power ON
again.
Is the power ON?
Refer the “SHIMANO STEPS special battery
and parts user's manual” to turn the power
ON.
Is the battery charging?
When charging with the battery installed
to a bicycle, you cannot start the system.
The screen continues to display the
SHIMANO STEPS logo.
Is the connector of the electric wire
installed correctly?
Check whether the connector of the electric
wire is disconnected. If you are not sure,
contact the place of purchase.
A product that the system cannot identify
may be connected.
Contact the place of purchase.
The gear position is not
displayed.
The gear position is only displayed when
the electronic gear shifting unit is installed.
Check whether the connector of the electric
wire is disconnected. If you are not sure,
contact the place of purchase.
I want to turn the operation
sound OFF.
Refer to "Turning the operation sound ON/
OFF [Beep]".
Cannot start the setting
menu while riding.
The product is designed to prevent the
setting menu from being started while
riding is detected. This is normal.
Configure the settings after stopping.
A switch operation cannot
be performed and two
beeps are heard.
Operation of the switch you pressed is
prohibited.
This is not a malfunction.
Three beeps are heard.
An error or warning has occurred.
An error or warning is displayed on the
cycle computer. Refer to "Error/warning
indication".
The gear position set in the
start mode is not set when
the bicycle is stopped.
You may have pressed the pedal too
strongly.
Pressing the pedal gently makes it easier to
shift gears.
