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Warranty
Information
CERTIFICATE OF LIMITED WARRANTY:
EXTENT OF COVERAGE: This warranty covers any Shelter Furnace sold in the United States and Canada. This warranty applies only
if the Shelter Furnace is installed, maintained, and operated in accordance with the instructions in the owner’s manual and local codes.
This warranty applies to the original purchaser/owner of the Shelter Furnace and is not transferable. Replacement or repair parts are
warrantied for the remaining period of the original warranty.
All warranty claims must include:
• Date of purchase
• Model and serial number
• Proof of purchase (dated invoice, bill of sale, cancelled check, or payment record)
• The name / address of the store from which you purchased the furnace
Shelter Furnace warranties the firebox and cast iron grates to be free of defects in material and workmanship for 5 years from the date
of the original purchase. The cast iron grates are warranted for 5 years so long as the furnace is operated safely in accordance with
the owner’s manual. Intentional misuse or abuse causing burn through of cast iron components is NOT warrantied. Over firing
the furnace will cause the front face to crack and is not covered by the warranty. Furthermore, some cosmetic deterioration can be
expected as the result of normal operation, therefore the physical appearance is not guaranteed to remain unchanged. The manufacturer
warranties all electrical components for 1 year and the blower motor for 1 year. Please be advised that the firebrick and door gaskets are
excluded from this warranty.
In order to exercise the aforementioned warranty, a certified professional must determine the appliance/part to be defective. He or she
must submit a written statement to Shelter Furnace detailing an assessment of the problem. This assessment MUST be accompanied
by substantiating proof of purchase (dated invoice, bill of sale, cancelled check, or payment record), model and serial number. Shelter
Furnace will then authorize repair or replacement as appropriate to the submitted claim. Shelter Furnace will not honor expenses incurred
from any action that was not expressly consented to in writing. The owner is hereby notified that he or she will be obligated to assume
liability for removal, reinstallation, shipping, and labor costs involved in servicing/repairing or replacing the part or unit. The merchandise
in question must be shipped via PREPAID FREIGHT to Shelter Furnace. Shelter Furnace will return the repaired or replacement part to
the purchaser on a FREIGHT COLLECT basis.
This warranty will be rendered null and void if this part/unit exhibits symptoms of obvious over-firing, deliberate abuse or negligence,
improper installation, or is used for commercial purposes.
Finally, Shelter Furnace will not be responsible for any claim not stated in our warranty nor does any implied warranty extend beyond the
limits stated above.
Please contact Shelter Furnace with all pertinent information including daytime phone number and detailed description of the type of
problem you are having. Shelter Furnace technical service personnel will contact you as soon as possible. Call 1-800-875-4788 or mail
information to: Shelter Furnace, 10950 Linpage Place, Saint Louis, MO 63132.
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