Problem
Possible Solution
No sound coming from Headphones.
Sound is distorted, staticky or hissy.
• Ensure the AC/DC adaptor is properly
plugged into the Base Unit and a working AC
outlet.
• Ensure the the Power Button at the back of
the Transmitter is switched ON.
• Ensure the Headphones are charged and
switched ON.
• Increase the Headphone volume.
• Ensure that the Base Unit is properly
connected to your TV.
• Ensure that you are in range. The wireless
range is about 100 ft. but may be less if
there are walls or doors between you and the
Base Unit.
• Ensure that the TV is on and that the volume
is turned up.
Important: On some newer TV sets, it may be
necessary to turn on or increase the output
level of the headphone jack or the Audio
Out jacks. Normally, you can check this by
pressing the Menu button on your TV remote
control and entering the Settings or Set Up
menu. Consult your TV owner’s manual for
details.
• Ensure the volume level of headphone is set
to an appropriate level.
• The Headphones are too far from the
transmitter. Move them closer.
• The audio signal input level is too low.
Increase the volume of the audio source.
Important: On some newer TV sets, it may be
necessary to turn on or increase the output
TROUBLESHOOTING GUIDE
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