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TROUBLE SHOOTING
You may try to solve the following simple problems by yourself. If them cannot be solved, please contact the after-sales department.
Failed operation
• Check whether the appliance is connected to power or whether the plug is in well contact.
• Check whether the voltage is too low.
• Check whether there is a power failure or partial circuits have tripped.
Odor
• Odorous foods shall be tightly wrapped.
• Check whether there is any rotten food.
• Clean the inside of the refrigerator.
Long-time operation of
the compressor
• Long operation of the refrigerator is normal in summer when the ambient temperature is high.
• It is not recommended having too much food in the appliance at the same time.
• Food shall get cool before being put into the appliance.
• The doors are opened too frequently.
Light fails to get lit
• Check whether the refrigerator is connected to power supply and whether the illuminating light is
damaged.
Doors cannot be
properly closed
• The door is stuck by food packages.
• The refrigerator is tilted.
Loud noise
• Check whether the floor is level and whether the refrigerator is placed stably.
• Check whether accessories are placed at proper locations.
Door seal fails to be
tight
• Remove foreign matters on the door seal.
• Heat the door seal and then cool it for restoration (or blow it with an electrical drier or use a hot towel
for heating).
Water pan overflows
• There is too much food in the chamber or food stored contains too much water,resulting in heavy
defrosting.
• The doors are not closed properly, resulting in frosting due to entry of air and increased water due to
defrosting.
Hot housing
• Heat dissipation of the built-in condenser via the housing, which is normal.
• When housing becomes hot due to high ambient temperature and storage of too much food, it is
recommended to provide sound ventilation to facilitate heat dissipation.
Surface condensation
• Condensation on the exterior surface and door seals of the refrigerator is normal when the ambient
humidity is too high. Just wipe the condensate with a clean towel.
Abnormal noise
• Buzz: The compressor may produce buzzes during operation, and the buzzes are loud particularly upon
start or stop. This is normal.
• Creak: Refrigerant flowing inside of the appliance may produce creak, which is normal.
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