E-19
ENGLISH
IB-HX9KA
E-16
E-16
E-16
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E-12
E-14
E-9
TROUBLESHOOTING
Problem
Description
Reference
E-8
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E-3
E-14
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Please ask the following questions before commissioning repairs or making consultations
●
Did you switch to the COLD, SCALP or WARM mode?
⇒
Switch to the HOT mode.
●
Did you attach the scalp massager?
⇒
If you attached the scalp massager, you cannot turn
on modes other than SCALP and COLD.
●
Did you switch to BEAUTY mode?
⇒
In BEAUTY mode, the sound volume varies because
of repeated switching between WARM and COLD
modes. This is not an abnormality.
The temperature varies
from time to time
The sound volume varies
from time to time
●
During the generation of the Plasmacluster ions, ozone are
generated, which gives off a kind of smell from the air
outlet. The ozone is of the same concentration as natural
ozone, so it will not affect health.
I am worried about the
smell of the wind coming
from the air outlet
●
It is not a failure, but is caused by the action of the
safety unit.
Blue or green sparks blow out
from the air outlet
●
It cannot be used in any areas other than
Hong Kong.
I want to use the fan overseas
●
This appliance is designed for hair drying and styling
and scalp care only. To avoid dangers,
do not use it for any other purposes.
I want to use the fan to dry
things other than hair
●
The Plasmacluster ions are generated all the time when
the unit operates.
It can be repeatedly used if you clean it around once every
two months. So it is unnecessary to replace the unit.
About the Plasmacluster
ions
●
The LED (blue) is on only when the scalp massager is
attached. It is not an abnormality.
The LED (blue) at the air
outlet of the body is off
●
The light in the room where you use the fan may flicker due
to the use of the fan. This situation is caused by the control
of the warm wind, and is not an abnormality.
If you mind this, please change outlets.
The light flickers
●
Effects may vary depending on hair texture.
Effects may not be evident if: your hair was permed
recently; your hair was dyed; you have a wavy hair style;
your hair is very curly; your hair is thin, short or soft.
●
Does the electrode part of the unit have collected dust?
⇒
Please clean it.
●
Is the air outlet or air inlet obstructed by dust?
⇒
Please remove the dust or other things obstructing the
ports.
I do not feel the effects of
the Plasmacluster ions
The airflow varies from
time to time
The warm wind becomes
cold from time to time
Cold wind
No warm wind
●
Is the air outlet or air inlet obstructed by dust?
⇒
Please remove the dust or other things obstructing the
ports.
●
The product does not operate after the scalp
massager is attached?
⇒
If you attached the scalp massager, you
cannot turn on the modes other than SCALP
and COLD. It is not an abnormality.
●
The scalp massager is not attached properly.
Please set the power supply switch to OFF, and
then attach it properly.
●
Remove the power supply plug and plug it again,
and then operate the product.
If the above situation is excluded, please stop using the
appliance immediately and consult the customer service center.
If the error indication appears repeatedly,
please stop using the appliance immediately
and consult the customer service center.
Problem
Description
Reference
Problem
Description
Reference
Turn on and off
alternately
Turn on and off
alternately
Turn on and off
alternately
Turn on and off
twice
Push on the button
or
●
The power supply cannot be
connected.
●
The power supply plug gets hot
abnormally.
●
The body or the wind of the WARM
mode gets hot abnormally.
●
The power cord is folded or twisted,
causing the appliance to power on and
off alternatively.
●
The inside of the air outlet seems red.
●
The body is deformed partly.
●
A part of the power cord gets hot
abnormally.
●
There is an abnormal sound, vibration
or burning smell.
●
No wind is generated or the wind is
generated intermittently.
If the abnormality remains after you handle it, please stop using the appliance
immediately and consult the customer service center.
If any of the following situations occurs, please stop using the appliance
immediately and consult the customer service center.
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