E-17
Symptom
Possible cause
z
Power turns off
suddenly.
z
Is the HDMI cable connected
correctly? Connect the HDMI cable
correctly and then perform the reset
procedure.
z
Noise is heard during
playback.
z
Move the speaker away from any
computers or mobile phones.
z
When a button is
pressed, the sound
bar does not respond.
z
Set the sound bar to the standby
mode and then turn it back on.
z
The power is not
turned on.
z
Is the sound bar unplugged?
z
The protection circuit may be
activated. Unplug and plug in the
power lead again after 5 minutes
or more.
z
3D images not
displayed on the TV.
z
Depending on the TV and Video
component, 3D images may not be
displayed.
Check the operation manual of the
respective component.
z
HDMI cable not support 3D image.
z
Background noise
appears when
connecting with
RCA audio output
terminal connection
from a TV-set/ DVD/
Blu-ray Disc Player.
z
Please change to HDMI/ARC or
headphone terminal from TV-Set/
DVD/Blu-ray Disc Player. This effect
may occur depending on TV/DVD/
Blu-ray Disc Player-Brand, model
and age, and it is not the sound bar
problem.
z
Wireless connection
cannot be
established.
z
Check the distance between the
sound bar and subwoofer (less than
10m (32 feet)).
z
Make sure there is no other wireless
devices near the unit.
z
Wireless connection
cannot be
established.
z
Make sure there is no obstacles
(especially metal) blocking between
the sound bar and subwoofer.
z
Manually re-link the sound bar and
subwoofer (refer page 11).
NFC /
Bluetooth
Symptom
Possible cause
z
No sound is heard.
z
The unit is too far from the
Bluetooth
stereo audio source device.
z
The unit is not paired with the
Bluetooth
stereo audio source
device.
z
Bluetooth
sound
is interrupted or
distorted.
z
The unit is too near to a device that
generates electromagnetic radiation.
z
There is an obstacle between the
unit and the
Bluetooth
stereo audio
source device.
z
NFC-enabled device
cannot connect to
Bluetooth
via NFC
tag.
z
Sound bar is not in
Bluetooth
pairing
mode. Perform “NFC connection for
audio playback”. (Refer page 14.)
Remote control
Symptom
Possible cause
z
The remote control
does not operate
properly.
z
Is the battery polarity correct?
z
Is the battery dead?
z
Is the distance or angle incorrect?
z
Are there any obstructions in front
of the sound bar?
z
Is there a strong light shining on
the remote sensor?
z
Is the remote control for another
equipment used simultaneously?
z
The sound bar
cannot be turned
on with the remote
control.
z
Is the AC power lead of the sound
bar plugged in?
z
Is the battery inserted?
Condensation
Sudden temperature changes, storage or operation in an ex
-
tremely humid environment may cause condensation inside
the cabinet or on the transmitter on the remote control. Con-
densation can cause the sound bar to malfunction. If this hap-
pens, leave the power on until normal playback is possible
(about 1 hour). Wipe off any condensation on the transmitter
with a soft cloth before operating the sound bar.
If problem occurs during operation
When this product is subject to strong external interference
(mechanical shock, excessive static electricity, abnormal
supply voltage due to lightning, etc.) or if it is operated in-
correctly, it may malfunction.
If such a problem occurs, do the following:
1. Set the sound bar to the standby mode and turn the
power on again.
2. If the sound bar is not restored in the previous opera-
tion, unplug and plug in the sound bar again, and then
turn the power on.
Factory reset, clearing all memory
Make sure to disconnect all output and input cables at-
tached to the sound bar before performing the factory reset.
1.
Press the ON/STANDBY button to enter the power
standby mode.
2.
Whilst pressing the SOUND MODE button, press and
hold the ON/STANDBY button until “RESET” appears.
Caution:
This operation will erase all data stored in memory.
Troubleshooting chart (continued)
