Troubleshooting
The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.
Power
Problem
Possible causes and solutions
The Player power cannot be turned
on.
Make sure that the AC adapter cord is connected to the DC IN terminal on the
rear of the player, the AC cord is connected to the AC adapter and the AC cord is
plugged into an AC outlet. (Page
23
)
Reset the player. (Page
iv
)
•
•
The Player power is turned off.
Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the
power will be automatically turned off after 10 continuous minutes of inactivity (no
playback). (Page
41
)
•
Basic Operation
Problem
Possible causes and solutions
The remote control does not work.
Use the remote control within its operating range. (Page
22
)
Replace the batteries. (Page
22
)
Reset the remote control.
Press and hold
1
(the number button) first and then
POWER
on the remote
control together for more than 5 seconds.
•
•
•
−
Cannot operate the Player.
Are you operating the Player within the specified operating temperature range?
(Page
vi
)
•
Playback
Problem
Possible causes and solutions
The Player cannot play a disc.
Take out the disc and clean it. (Page
12
)
Make sure that the disc is loaded properly (label-side up). (Page
27
)
Make sure that region code on the disc matches that of this Player. (Page
9
)
Allow any condensation in or near the Player to dry. (Page
12
)
Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally. (Page
9
)
Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used. (Pages
9
,
12
)
When the recorded time of a disc is unusually short, playback may not be possible.
BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
back. (Page
9
)
•
•
•
•
•
•
•
•
•
The disc is automatically ejected
after loading a disc.
Make sure that the disc is loaded properly (label-side up). (Page
27
)
Take out the disc and clean it. (Page
12
)
Make sure that the disc is playable. (Page
9
)
•
•
•
Video stops.
Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
•
The Player makes a snapping sound
when starting playback or loading
a disc.
The player may sometimes make a snapping sound when starting playback if it has
not been operated in a while. These sounds are not malfunctions of the player but
are normal operating conditions.
•
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