sharkclean .com
sharkclean .com
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at
sharkaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit
sharkclean.com/support
for product care and maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398
to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. We
also ask that you register your product online at
registeryourshark.com
and have the product on hand when
you call, so we may better assist you.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. In order to better assist you please register your
product prior to calling and have your product with you at the time of your call. You will need the receipt
as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction
information. We also ask that you register your product online at
registeryourshark.com
and have the
product on hand when you call, so we may better assist you.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
The Two (2) Year VIP Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC
. Warranty coverage applies to the original owner and to the original product only and is not
transferable.
SharkNinja warrants that the battery shall be free from defects in material and workmanship for a period of
two (2) years from the date of purchase when it is used under normal household conditions and maintained
according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to two (2) years
from the original purchase date.
2. In the event a replacement battery is issued, the warranty coverage ends six (6) months following the receipt
date of the replacement battery or the remainder of the existing warranty, whichever is later. SharkNinja
reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure
its proper functioning. Replacement batteries are available for purchase at
sharkclean.com/batteries
.
2. A battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., exposing battery to liquids or extreme hot and/or cold temperatures),
abuse, negligent handling, failure to perform required maintenance, or damage due to mishandling in
transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in
the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is
performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your battery fails to operate properly while in use under normal household conditions within the warranty
period, visit
sharkclean.com/support
for product care and maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398
to assist with product support and warranty service options.
So we may better assist you, please register your product online at
registeryourshark.com
and have the
product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $19.95 (subject
to change) will be charged when SharkNinja ships the replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. You will need the receipt as proof of purchase. We
also ask that you register your product online at
registeryourshark.com
and have the product on hand when
you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing
instruction information when you call.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may
not apply to you.
TWO (2) YEAR LIMITED BATTERY WARRANTY
