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TOLL FREE: 1-800-798-7398
PROBLEM
The unit will not operate
The unit will not pick up
Dust is escaping from the unit
The rotating brush will not
pick up
The unit will not charge
Runtime has decreased over
time
POSSIBLE REASONS AND SUGGESTED SOLUTION
Batteries need to be recharged.
Batteries are dead and need to be replaced.
There is no power in the electrical outlet supplying the charging adapter. Try to
charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely attached.
Clear any obstruction from the rotating brush. Turn unit off for 10 seconds, and
then restart.
If the unit still doesn’t work, call Customer Service at
1-800-798-7398
.
Empty the dust container.
Recharge the battery.
Empty the dust container.
Ensure that the dust container is properly in place.
Check for and remove any excessive material on the brush roll or in the
bottom of the unit.
Empty the dust container.
Press the power button once to turn the unit “OFF”.
There is no power in the electrical outlet supplying the charging adapter.
Try to charge using a different outlet.
Ensure the wire terminal connectors on the battery pack are securely attached.
Charging adapter may not be working. Call Customer Service at
1-800-798-7398
.
Batteries are dead and need to be replaced.
Run the sweeper until the sound drops significantly, then turn off the unit
and charge for 20 hours to recondition the batteries.
Note: This battery reconditioning process can also be performed as monthly
maintenance.
REPLACEMENT PARTS
A
XB2940
Battery Pack
B
XA2940
AC Adapter
C
1121FK-2940 Brush Bar Replacement Kit
To order any of the above replacement parts, go to
www.sharkclean.com
or call
1-800-798-7398
.
ORDERING REPLACEMENT PARTS
TROUBLESHOOTING GUIDE
