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www.sharkninjamanuals.com
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Shark
®
Steam & Spray
™
Mop will not turn on.
1. Make sure that the power cord is firmly inserted into the electrical outlet.
2. Check your fuse or breaker.
3. If your unit still does not work, call Customer Service at
1-800-798-7398
.
Shark
®
Steam & Spray
™
Mop will not make steam.
1. Is there water in the water tank? If not, add water following instructions on page 4.
2. Make sure that the steam locking collar is in the “Steam & Spray’ position.
IMPORANT: Steam will not activate in ‘Spray Only” mode.
3. Is the water intake tube stuck in the top of the water tank? If so, push it down so it
reaches the bottom of the tank.
4. If the unit still does not make steam, follow decalcification instructions on page 7.
Shark
®
Steam & Spray
™
Mop is squirting foam from
the spray nozzle.
1. The Cleanser Bottle is not firmly inserted into the unit. Make sure that you hear an
audible “Click” when you insert the Cleanser Bottle into the appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10 seconds to
flush the system.
Shark
®
Steam & Spray
™
Mop
doesn’t spray.
1. Make sure that the Cleanser Bottle is inserted all the way in. You should hear an
audible “Click” when inserted.
2. Check that there is enough cleaning solution in the Cleanser Bottle. If not, insert a new
bottle of Steam Energized
™
Cleanser.
3. There may be air in the system. Hold down the spray button for 5 to 10 seconds until
solution comes out of the spray nozzle.
4. The spray nozzle at the front of the unit where the spray comes out may be clogged.
See page 7 for instructions on cleaning the spray nozzle.
The Cleanser Bottle fell
out.
1. The unit is not meant to be turned upside down. When upside-down, the Cleanser
Bottle is at risk for falling out of its cradle. Please do not turn the unit upside-down. If it
is necessary to turn the unit upside-down, remove the Cleanser Bottle first.
2. Make sure the bottle is inserted all the way in until you hear a click.
Shark
®
Steam & Spray
™
Mop left a white spot on
the floor.
1. Check to see if the cleaning pad is soaked through. We recommend that you unplug the
unit and replace the cleaning pad.
2. Make sure that the cleaning pad is attached correctly.
Shark
®
Steam & Spray
™
Mop leaves water on the
floor.
1. Do not leave the Steam & Spray
™
Mop on the floor with a damp cleaning pad.
2. If you are using tap water, we recommend switching to distilled water.
3. Make sure that the cap is securely placed on the water tank.
Floors are cloudy, spotty or
streaky after cleaning.
1. The cleaning pad may be dirty. Change the cleaning pad.
2. If the washable cleaning pad was washed with powder detergent, then it may
be damaged and require replacement. Replacement pads are available at www.
sharkninjamanuals.com.
3. The mop may have been left in one spot for too long.
4. This may be leftover from past cleaners used on the floor surface. Use the mop a few
more times again with a clean pad and see if the cloudiness is removed. If this does not
work, we suggest rinsing the floor with water, letting it dry and then steam mopping
again with a clean pad. One or more rinses generally removes the residue. A more
stubborn case may require you to rinse the floor with a mix of one part vinegar and
two parts water.
Shark
®
Steam & Spray
™
Mop is hard to push.
1. Make sure the cleaning pad is attached correctly.
2. Check to see if the cleaning pad is excessively dirty. If so, replace with a clean pad.