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The 1-Year Limited Warranty applies to purchases made from authorized retailers of

SharkNinja Operating LLC

Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of

1 year from the date of purchase when it is used under normal household conditions and maintained

according to the requirements outlined in this instruction manual, subject to the following conditions and

exclusions.

What is covered in my warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,

will be repaired or replaced for up to 1 year from the original purchase date.

2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the

receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If

the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered in my warranty?

Our Customer Service/Product Specialists are available to provide all the warranty service options available

to you, including the possibility of upgrading to our VIP Warranty Service Options for select product

categories.
1. Normal wear and tear of wearable parts such as filters, pads etc., which require regular maintenance

and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.

2. Any unit that has been tampered with or used for commercial purposes.

3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee

of $24.95 (subject to change) for return shipping costs will be charged at the time of return shipment of

the repaired or replacement unit.

4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.

5. Consequential and incidental damages.

6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the

product or any of its parts which have been performed by a repair person not authorized by SharkNinja.

7. Products purchased, used or operated outside of North America.

Problems with your unit/How to get service

If your appliance fails to operate properly while in use under normal household conditions within the

warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service

and product specialists are also available at 1-800-798-7398 to assist with product support and warranty

service options.

How to initiate a warranty claim

You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call

1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at

that time.
For Customer Service hours, visit

sharkclean.com/support

Replacement parts are available for purchase at

sharkaccessories.com

. For more information on which

parts are classified as wearable and non-wearable, please visit

sharkclean.com/warranty

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above

may not apply to you.

One (1) YEAR LIMITED WARRANTY

TROUBLESHOOTING

MAINTENANCE

If any error lights are illuminated or flashing on your Shark ION™ Robot, see the error code

chart below:

ERROR CODE

SOLUTION

ALL LED LIGHTS ARE OFF

Unit is turned off. Cycle power switch. If no response, place robot

on dock to charge.

CLEAN AND ! LIGHTS FLASHING