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1-800-798-7398
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop isn’t
producing any steam.
The Steam Mop should be securely plugged into an electrical outlet. Check your
fuse or circuit breaker or try a different outlet.
Make sure the Water Tank is full, the unit is plugged in, and the light around the
Steam Control Button is solid.
If the light around the Steam Control Button is not lit, try a different
electrical outlet.
If the light around the Steam Control Button is blinking, press the Steam Control
Button to select a Steam Setting.
If the light around the Steam Control Button is solid, wait 30 seconds for the unit
to warm up.
If after following the above steps the Steam Mop still does not
produce any steam, contact Customer Service at 1-800-798-7398 or
[email protected].
The Steam Mop is producing
intermittent steam.
This is normal—for more consistent steam select the HI Setting.
Also make sure the Water Tank is full.
I can’t select a Steam Setting.
Make sure the Steam Mop is plugged in and the light around the Steam Control
Button is solid.
If your Steam Mop is producing steam but the light around the Steam Control
Button is not lit, call customer service at 1-800-798-7398
I am getting streaky/cloudy
floors.
The Pocket Pad might be dirty. If it is, flip it over to the clean side or change it
entirely. If you washed the Pocket Pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated
on the floor. As our Steam Mops use only a small amount of water, it may not
be enough to rinse off the accumulation of residue that the steam is bringing to
the surface. We suggest rinsing the floor with nothing but water, letting it dry,
and then steam mopping again with a clean Pocket Pad. One or more rinses will
generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part
vinegar and two parts water* (but DO NOT put vinegar or any other cleaner into
the Steam Mop’s Water Tank).
*Please consult your flooring manufacturer’s care and maintenance instructions
before applying any cleaning products or solutions including vinegar.
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