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1-800-798-7398
TROUBLESHOOTING
GUIDE
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before re-inserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
•
Check for blockages in the dust cup filter and floor nozzle.
•
Make sure that the battery is fully charged.
Vacuum will not operate.
•
The battery may be depleted. Charge the vacuum until half of the oval light flashes, indicating
full charge.
•
The brushroll may be jammed. Turn the unit off and allow it to cool down for 10 seconds.
•
Ensure nothing is blocking the motorized brush or wrapped around the brushroll.
Charging indicator does not illuminate.
•
Check to see if the charge adapter is plugged in properly to the outlet and to the charging jack.
•
Ensure there is no debris accumulated on the metal charge contacts on the floor nozzle or
charging adaptor.
•
Ensure that the electrical outlet is supplying power to the charger.
Motorized brush will not work.
•
The floor nozzle may have blockage; See “Clearing Blockages”.
•
Ensure that the floor nozzle is properly attached.
Dust escapes from vacuum.
•
Empty the dust cup container.
•
Ensure that the filter is inserted completely into its holder below the dust cup.
•
Check for punctures in dust cup filter or cracks in the dust cup and replace if necessary.
Vacuum turns off on its own.
•
Charge the unit until half of the oval flashes, indicating a full charge.
Run Time has decreased over time.
If you experience shorter run time over the life of the vacuum, perform the following battery
reconditioning steps. These steps can also be performed as monthly maintenance for maximum
battery life.
•
Make sure the vacuum is fully charged (this could take up to 7 hours).
•
Run vacuum until it turns itself off.
•
Fully charge the vacuum again.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
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