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EURO-PRO Operating LLC warrants this product to be free from material defects and workmanship for a period of five (5) years from the date of purchase when utilized for normal household use, subject
to the following conditions, exclusions and exceptions.
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This Limited Warranty does not cover normal wear of parts and does not apply
to any unit that has been tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging
or mishandling in transit. This Limited Warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts,
which have been performed by a repair person not authorized by EURO-PRO Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, you may return the complete appliance and accessories with proof of purchase and
date, freight prepaid. For assistance with warranty service options or customer support, please call our customer care and product specialists at 1-800-798-7398 or visit our website at www.sharkrocket.
com.
If the appliance is found by EURO-PRO Operating LLC to be defective, in EURO-PRO Operating LLC’s sole discretion, we will repair or replace it free of charge. Proof of purchase is required and a fee
of $19.95 will apply to cover the cost of return freight.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require replacement are specifically excluded from warranty.
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional warranties. The responsibility of EURO-PRO Operating LLC if any, is limited
to the specific obligations expressly assumed by it under the terms of this Limited Warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages to anyone of any nature
whatsoever. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach a tag to item before packing including your name, complete address and phone
number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your
warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”.
Euro-Pro, Shark
and
Rocket
are registered trademarks of Euro-Pro Operating LLC.
TruePet
and
Hard Floor Genie
are trademarks of Euro-Pro Operating LLC.
Vacuum is not picking up dirt. No suction or light suction.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-
inserting back into the vacuum.
• Dust cup may be full; empty dust cup.
• Check accessories for blockages, if required.
Vacuum turns off on its own.
•
This vacuum is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the
thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the
thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean the filters.
4. Check for blockages in hose, accessories, and inlet openings.
5. Allow the unit to cool for a minimum of 30 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the power on.
TROUBLESHOOTING GUIDE
FIVE-YEAR (5) LIMITED WARRANTY
