Shark NINJA STRATOS IZ400UK Series Скачать руководство пользователя страница 10

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sharkclean .co.uk

NOTE:

Not all accessories come with all units� For a list of the accessories included with this model, see the top inside

flap of the box� To order additional accessories, visit

sharkclean.co.uk

�

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn off

power and remove the Lithium Ion Power Pack battery before servicing.

Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control

panel is red. (Refer to Checking for Blockages section for more information.)
•

Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum�

•

Dust cup may be full; empty dust cup�

•

Check floor nozzle for blockages; clear blockages if required�

•

Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�

•

Check clog access in wand for any blockages and clear any debris�

•

Check connectors between handheld, wand, and floor nozzle for debris� Remove any dust or material in
the connectors�

•

If the issue persists, please contact Customer Service�

Vacuum lifts area rugs.
•

Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs� Take care
when vacuuming area rugs or rugs with delicately sewn edges�

•

Turn off the unit to disengage the brushroll and press the power button to restart�

Brushrolls do not spin.
•

Immediately turn off the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the handheld vacuum is tilted back far enough for the brushrolls to engage� If the brushrolls still do not
spin, please contact Customer Service�

•

If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle� Try disconnecting and reattaching the pieces� If the headlights still
do not illuminate, please contact Customer Service�

Vacuum turns off on its own.

There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating� If vacuum turns off on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights located on the handheld vacuum� If recharging

is needed, make sure power is turned off before connecting to the charger�

2� Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press power button to restart the vacuum� Make sure the charger is not plugged into the port on the
handheld vacuum�

Vacuum is emitting air that smells bad.

• Dust cup may be full; empty dust cup� Empty dust cup after each use for optimal odour neutralisation�
• Check filters to see if they need cleaning� Follow instructions for rinsing and air-drying the filters before
  reinstalling them�
• Check to make sure odour neutraliser cartridge is installed in the dial and the dial is installed in the nozzle�
• Check the odour neutraliser dial on the nozzle to see what setting is enabled�
• If the cartridge has been installed for 6 months or longer, consider replacing it�
•  If the cartridge has been installed for less than 6 months, remove the cartridge and check to see if it is still

emitting the neutraliser scent�

• If the neutraliser is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall
the dial in the nozzle without the cartridge�
• If the neutraliser is not emitting a scent, consider replacing it�

NOTE:

If vacuum still does not operate properly, contact Customer Service at +44 (0)800 862 0453�

ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM