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TOLL FREE: 1-800-798-7398
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www.sharkclean.com
To purchase replacement parts, please visit our website: www.sharkclean.com
or contact customer service: 1-800-798-7398.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
“Maintenance” sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See “Checking for Blockages” for instructions.)
Vacuum lifts scatter rugs
(lightweight, movable
rugs).
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
delicately sewn edges. Open the suction release on the handle to decrease
suction power.
Move the On/Off switch to “I - Suction Only” position to disengage the
brush roll
Airflow is restricted. No
suction or light suction.
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear
blockages if required.
Close the suction release on the handle to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages.
Brush roll does not spin
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on.
Pull the handle toward you and release the floor nozzle to disengage the
auto-off feature.
Move the On/Off switch to the “II - Brush Roll On” position.
Vacuum turns off
on its own.
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the “O” (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.
Note:
If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
Troubleshooting Guide
EURO-PRO FIVE-YEAR (5) LIMITED WARRANTY
EURO-PRO Operating LLC
warrants this product to be free from material defects and workmanship for a period of
five (5) years from the date of purchase when utilized for normal household use, subject to the following conditions,
exclusions and exceptions.
The liability of
EURO-PRO Operating LLC
is limited solely to the cost of the repair or replacement of the unit at
our option. This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been
tampered with or used for commercial purposes. This Limited Warranty does not cover damage caused by misuse,
abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This Limited Warranty does
not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alteration
to the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO
Operating LLC
.
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For
customer service support, call 1-800-798-7398 or visit our website at www.sharkclean.com.
If the appliance is found by
EURO-PRO Operating LLC
to be defective, in
EURO-PRO Operating LLC
’s sole
discretion, we will repair or replace it free of charge. Proof of purchase date and a check made payable to
EURO-
PRO Operating LLC
in the amount of $19.95 to cover the cost of return shipping and handling must be included.*
Non-durable parts including, without limitation, filters, brushes and electrical parts which normally require
replacement are specifically excluded from warranty.
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or
conventional warranties. The responsibility of
EURO-PRO Operating LLC
if any, is limited to the specific obligations
expressly assumed by it under the terms of this Limited Warranty.
In no event
is
EURO-PRO Operating LLC
liable
for incidental or consequential damages to anyone of any nature whatsoever. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state
or province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase
date and to attach a tag to item before packing including your name, complete address and phone
number with a note giving purchase information, model number and what you believe is the problem
with the item. We recommend you insure the package (as damage in shipping is not covered by your
warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly
striving to improve our products, therefore the specifications contained herein are subject to change
without notice.
Product Registration
Please visit
www.sharkclean.com
or call
1-800-798-7398
to register your new
Shark
®
product within ten (10)
days of purchase. You will be asked to provide the store name, date of purchase and model number along with your
name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering
you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying
instructions.
