sharkclean .com
sharkclean .com
The 5-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC
.
Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit, or the remainder of the existing warranty, whichever is greater. If the unit
is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available to
you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads, batteries, etc., which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by
this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement
unit. Shipping fee is subject to change.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or repairs, service, or alteration to the product or
any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com/support for product care/maintenance self-help. Our Customer Care
and product specialists are also available at 800-798-7398 to assist with product support and warranty
service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
For Customer Service hours, visit
sharkclean.com
Replacement parts are available for purchase at
sharkaccessories.com
. For more information on which parts
are classified as wearable and non-wearable, please visit
sharkclean.com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
FIVE (5) YEAR LIMITED WARRANTY
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
•
Ensure handle, hose, dust cup, and wand are all securely connected onto the unit.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting them in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check wand, hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
•
Check floor nozzle for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller or
trapped behind the Soft Roller.
Vacuum lifts area rugs.
•
Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back to
activate brushroll.
•
Make sure the
ION BOOST
setting is off and/or try
Floor
mode by pressing the surface setting button.
•
Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
•
If
Brushroll Indicator Light
on the floor nozzle turns red, the brushroll and/or Soft Roller have stopped
spinning. Immediately turn off and remove battery from vacuum pod and remove blockage before
reconnecting and turning vacuum back on. If light turns green, the blockage has been successfully cleared.
•
If headlights are not illuminated, there is a connection issue between the hose, pod, wand, and nozzle.
Try disconnecting the pieces and then reconnecting them, sliding in each one until it clicks securely into
place. If the headlights still do not illuminate, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or will not turn on.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Check charge indicator lights to see if battery needs to be recharged. If it does not need charging, turn
off vacuum, and remove battery.
2. Empty dust cup and clean filters.
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until it returns to room temperature.
5. Return battery to vacuum and press Power button.
Dust cup will not latch onto unit:
•
The dust cup will not latch if the pod is not inserted properly onto the unit. Align the bottom of pod onto
the rails on the front of the neck of the floor nozzle. Slide pod down the rails until it clicks into place.
Battery not charging.
•
Batteries outside of optimal temperature range may not begin charging immediately. Move to room
temperature area and/or allow battery to cool before charging.
•
Please review battery runtimes in the Operating the Vacuum section.
•
When charging with the cradle, ensure battery is pressed all the way down onto cradle and that charge
indicator lights illuminate.
•
For use with floor dock charging station, ensure vacuum pod is securely mounted to dock and that charge
indicator lights illuminate.
•
Battery life expectancy is at least two years and comes with a two-year limited warranty. New battery
packs can be purchased at sharkaccessories.com.
•
When charging with the cradle or floor dock, insert the charger plug into the port and rotate to lock into
place. Battery will not charge unless the charger is locked into place.
Battery not inserting into vacuum.
•
M
ake sure handle is down before pushing battery securely into place.
•
M
ake sure HEPA filter is securely clicked into place prior to inserting the battery.
For all other issues, please call Customer Service 1-800-798-7398.
