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sharkclean .com
ENGLISH
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1-800-798-7398
TROUBLESHOOTING GUIDE
WARNING:
Always turn off Power switch before performing any maintenance.
END-USER LICENSE AGREEMENT
FOR SHARKNINJA SOFTWARE
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT
CAREFULLY BEFORE CONTINUING WITH THIS PROGRAM INSTALL OR USE OF THIS PRODUCT:
SharkNinja Operating LLC’s (“SharkNinja”) End-User License Agreement (“EULA”) is a legal agreement
between You (either a single entity or an individual) and SharkNinja for SharkNinja’s Software Applications,
including those installed by You onto your SharkNinja products or already installed on your device,
including all firmware (referred hereafter as “SN APPS”). By installing, copying, checking a box, clicking
a button confirming your agreement to these terms, or otherwise continuing to use the SN APPS, You
agree to be bound by the terms of this EULA. This license agreement represents the entire agreement
concerning SN APPS between You and SharkNinja, and it supersedes any prior proposal, representation,
or understanding between the parties. If You do not agree to the terms of this EULA, do not install or use
the SN APPS or this product.
The SN APPS are protected by copyright laws and international copyright treaties, as well as other
intellectual property laws and treaties.
1. GRANT OF LICENSE. The SN APPS are licensed as follows:
1.1 Installation and Use.
SharkNinja grants You the right to download, install, and use SN APPS on the
specified platform for which the SN APP was designed and in connection with SharkNinja products with
which the SN APPS are designed to operate (“SN Devices”).
1.2 Backup Copies.
You may also make a copy of SN APPS downloaded and installed by You for backup
and archival purposes.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1 Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any and all
copies of the SN APPS.
2.2 Distribution. You may not distribute copies of the SN APPS to third parties.
2.3 Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer,
decompile, or disassemble SN APPS, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation.
2.4 Rental. You may not rent, lease, or lend SN APPS without written permission from SharkNinja.
2.5 NOT FOR RESALE SOFTWARE. Applications identified as “Not for Resale” or “NFR,” may not be
resold, transferred, or used for any purpose other than demonstration, test, or evaluation.
2.6 Support Services. SharkNinja may provide You with support services related to SN APPS (“Support
Services”). Any supplemental software code provided to You as part of the Support Services shall be
considered part of SN APPS and subject to the terms and conditions of this EULA.
2.7 Compliance with Applicable Laws. You must comply with all applicable laws regarding use of SN APPS.
If any error lights are illuminated or flashing on your Shark ION ROBOT
™
, see the error
code chart below:
ERROR CODE
SOLUTION
All LED lights are off
Unit is turned off. Cycle power switch. If no response,
plug in to charge unit.
DOCK and SPOT alternate
flashing
A side brush is stuck. Remove debris from side
brushes.
DOCK and SPOT flashing
together
Something is stuck in the main brushroll. Remove
obstruction.
CLEAN flashing blue
The front wheel sensor, drop sensor, or bumper is
reporting an error. Make sure your robot is able to
move freely by moving it to a new location on a level
surface. Make sure the front bumper is not stuck. If
Clean light continues to flash blue, remove the front
wheel and clean the wheel cavity.
SPOT flashing blue
The unit cannot move due to surface or obstruction.
Move robot to a new location.
CLEAN flashing red
Cliff sensors are reporting an error. Wipe cliff sensors
with a clean cloth.
Robot cannot start due to an error. Ensure your robot is
on a level surface with no obstructions.
“!” symbol flashing
Suction motor failure. Remove blockages and clean
filters. Remove dust bin and make sure nothing is
blocking suction.
CLEAN flashing red and “!”
stays solid red
Your charger is experiencing an issue. Please contact
Customer Service at 1-800-798-7398.
“!” and DOCK and SPOT
flashing together
Your robot’s BotBoundary™ sensors are reporting an error.
Please contact Customer Service at 1-800-798-7398.
CLEAN solid red
The dust bin has been removed and needs to be
reinserted.
CLEAN solid blue
Your robot is in sleep mode. Press the Clean button on
the robot or any button on the app to start it again.
