sharkclean .com
sharkclean .com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more
information.)
• Empty the dust cup and clear the conical metal fluff screen. Check filters to see if they need cleaning.
Follow instructions for rinsing and completely air-drying the filters before reinstalling them.
• Check floor nozzle for blockages; clear blockages if required. (See Checking for Blockages instructions).
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Ensure the brushroll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the
three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place,
then turn locks clockwise to close.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushrolls. To restart, press the power button on the handle.
NOTE:
During above-floor cleaning, accessories are optimized for different types of debris (See Available
Accessories section).
Brushrolls do not spin.
• Sometimes going over thick carpet may cause the brushroll to stop. Try turning off and turning on the
vacuum off the carpet to see to restart the floor nozzle.
• If the brushroll indicator light turns solid red or flashes red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps
to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
3. Disassemble the entire vacuum.
4. Check for blockages in wand, floor nozzle, handheld vacuum, inlet openings, and accessories.
5. Reassemble the entire vacuum and ensure all parts click into place.
6. Allow unit to cool for a minimum of 60 minutes.
7. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or
objects caught behind the brushroll. (Refer to Maintenance section for more information.)
MAINTENANCE
FLOOR NOZZLE MAINTENANCE
If you notice any hair wrap, continue vacuuming and the
Self-Cleaning Brushroll
will automatically remove
it. If some hair wrap remains after continued use, remove the brushroll cover from the bottom of the nozzle
and carefully remove the hair.
To open the cover, use a coin to turn the locks counterclockwise. Lift off the cover and remove any debris
or hair wrap. Check the
Debris Intake
and clear away any dirt or blockages.
To close the cover, push down until it clicks into place, then turn the locks clockwise until closed.
