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AUS 02 8801 7666 NZ 0800 112 660
TROUBLESHOOTING
GUIDE
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the
filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Clear blockages from hose, hose connections, nozzle, and accessories.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs.
• Turn off unit to disengage the brushrolls. Move switch to Hard Floor setting, which is
optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn
edges.
• Slide Suction Control to MIN to reduce suction and increase maneuverability on carpets.
Brushrolls do not spin.
• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft
Roller have stopped spinning. Immediately turn off and unplug vacuum. Disconnect
the nozzle and remove any blockages, then reconnect and turn vacuum back on.
• If Brushroll Indicator light repeatedly turns red while vacuuming carpet, try moving
Suction Control slider to MIN.
• With the power on, recline the handle, which will automatically turn on the brushrolls.
Vacuum turns off on its own or Brushroll Indicator Light flashes red.
• This vacuum is equipped with a motor-protective thermostat. If your vacuum
overheats, the thermostat will automatically turn the suction motor off. It may take
approximately 45 minutes for the unit to cool. Perform the following steps while the
vacuum cools:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
• If hose is not fully connected to the pod, it can cause a poor electrical connection and
the hose can come loose, turning the vacuum off.
1. Check all connection points and make sure they are securely clicked into place.
2. Remove the cord from the cord hook, then pull on the hose on the back of the pod
to make sure that it is fully engaged and latched into place.
Note: If vacuum still does not start, contact Customer Service at
AUS
02 8801 7666 -
NZ
0800 112 660.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.