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1-800-798-7398
sharkclean.com
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Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop
isn’t producing
any steam.
The Steam Mop should be securely plugged into an electrical outlet.
Check your fuse or circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the light
around the Steam Control Button is solid.
If the lights below the Steam Control Button are not illuminated, try a different
electrical outlet.
If the lights below the Steam Control Button are blinking, press the
Steam Control Button to select a Steam setting.
If the lights below the Steam Control Button are solid, wait 30 seconds for the
unit to warm up.
If after following the above steps the Steam Mop still does not produce any
steam, contact Customer Service at 1-800-798-7398 or consumer-services@
sharkninja.com
The Steam Mop
is producing
intermittent steam.
This is normal—for more consistent steam select the HI setting.
Also make sure the water tank is full.
I can’t select a
Steam Setting.
Make sure the Steam Mop is plugged in and the lights below the Steam
Control Button are solid.
If your Steam Mop is producing steam but the lights below the Steam
Control Button are not lit, call customer service at 1-800-798-7398.
I am getting
streaky/cloudy
floors.
The Dirt Grip
™
pad might be dirty. If it is, flip it over to the clean side
or change it entirely. If you washed the Dirt Grip pad with powdered
detergent, then it could be damaged and require replacement.
This could also be an indication of soap or grease residue that has
accumulated on the floor. As the Steam Mop uses only a small amount of
water, it may not be enough to rinse off the accumulation of residue that
the steam is bringing to the surface. We suggest rinsing the floor with
nothing but water, letting it dry, and then steam mopping again with a clean
Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of
one part vinegar and two parts water* (but
DO NOT
put any cleaning
solution into the Steam Mop's water tank.)
*Please consult your flooring manufacturer’s care and maintenance
instructions before applying any cleaning products or solutions.
It’s really hard to
push/pull the mop.
The mop might be hard to push/pull if the Dirt Grip pad isn’t wet
enough. It should get easier to push/pull the mop after it’s been running
for a few minutes.
An overly dirty pad could also result in a harder push/pull experience.
We recommend flipping the pad over or using a clean pad.
Frequently Asked Questions
QUESTION
ANSWER
Can I use the Steam
Mop on carpets?
No, the Steam Mop is not designed for carpet cleaning.
What surfaces can I use
the Steam Mop on?
The Steam Mop is designed for use on all sealed hard floor surfaces.
We recommend that you first test an isolated area of the floor surface
to be cleaned as well as review the use and care instructions from
your floor manufacturer.
WARNING: DO NOT use on leather, wax-polished furniture,
synthetic fabrics, velvet, or other delicate, steam-sensitive
materials.
NOTE:
On surfaces treated with wax and on some no-wax floors,
the sheen may be removed by the heat or steam action of the unit.
Test an isolated area of flooring first to see if sheenis affected.
Can I put something
other than water in the
water tank of the Steam
Mop?
DO NOT
add cleaning solutions, scented perfumes, oils, or any
other chemicals to the water used in this appliance, as this may
damage the unit or make it unsafe for use. We recommend using
distilled water in your Steam Mop.
