Shape ISEEI, Руководство пользователя

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17
WARRANTY
•
SHAPE
®
offers a lifetime warranty on all CNC machined parts
manufactured by SHAPE
®
that are defective or broken by reason
of improper workmanship or materials in the course of normal and
reasonable use of the product(s). All other parts are covered by a
9 months warranty.
•
Before sending any defective or broken pieces to SHAPE
®
for
repair or replacement, the client must request a return
merchandise authorization (RMA) from (rma@shapewlb.com) so
that he can provide an RMA number. Photos of the damaged
product are required for approval of the return.
•
Fees may be charged to the client if the product has been
improperly used or if the pieces are not covered by the
aforementioned warranty.
•
If the warranty is seen to be applicable and the repairs are simple
or only require hardware pieces, SHAPE
®
will provide directly to
the client, at no cost, the necessary pieces to repair the product.
•
If the return has been accepted (with RMA number), the client
must pay the shipping fee to send his defective product to
SHAPE
®
for repair. No exchange or reimbursement of the product
will be authorized if the product has been used and is in good
condition.
•
Repaired products will be returned to the client on Mondays via
regular shipping (economy). If the client requires a faster shipping
service, he will be required to pay the difference of the shipping
fee in advance.
•
SHAPE
®
reserves the right to charge restocking and repackaging
fees.