15
Chapter 7 Troubleshooting
Problem
Cause
Solution
The
scanner
of
the
AUTOID
®
wearable ring
stops emitting a laser beam
upon pressing the Scan
button.
The device goes into
sleep mode.
Press and hold the Power
button for 3s to wake up the
device.
When the battery is too
low, the device shuts
off.
Charge the device.
System crash
Press and hold the Power
button to reboot.
The AUTOID
®
wearable
ring can’t be connected to
the mobile computer via
Bluetooth.
The Bluetooth of the
mobile computer is not
turned on.
Turn on the Bluetooth to detect
the the AUTOID
®
wearable
ring and then pair with it.
Too far from mobile
computers.
Move the AUTOID
®
wearable
ring
closer
to
mobile
computers, within a range that
it
can
be
detected
via
Bluetooth.
The AUTOID
®
wearable
ring does not decode with
reading bar code.
Unreadable bar code.
Ensure the bar code is not
defaced.
AUTOID
®
wearable
rings not programmed
for this bar code.
Distance between exit
window and bar code is
incorrect.
Place the AUTOID
®
wearable
ring within proper scanning
range.
