5.0 Returning products for repair
Please contact a Setra application engineer (800-257-3872, 978-263-1400) before returning
unit for repair to review information relative to your application. Many times only minor field
adjustments may be necessary. When returning a product to Setra, the material should be
carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: Repair Department
To ensure prompt handling, please supply the following information and include it inside the
package or returned material:
• Name and phone number of person to contact.
• Shipping and billing instructions.
• Full description of the malfunctions.
• Identify any hazardous material used with the product.
NOTES:
Please remove any pressure fittings and plumbing that you have installed and enclose any
required mating electrical connectors and wiring diagrams.
Allow approximately 3 weeks after receipt at Setra for the repair and return of the unit. Non-
warranty repairs will not be made without customer approval and a purchase order to cover
repair chargers.
Calibration Services
Setra maintains a complete calibrations facility that is traceable to the National Institute
of Standards and Technology (NIST). If you would like to recalibrate or recertify your Setra
pressure transducers or transmitters, please call our Repair Department at 800-257-3872
(978-263-1400) for scheduling.
