GENERAL SERVICE, REPAIR,
OR RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a
Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days old
and will be subject to a 20% (percent) restocking
charge. Electrical parts (thermostats, heating elements,
etc.) are not returnable.
Server Products maintains a fully staffed service
department with highly skilled factory trained personnel.
Service is extremely prompt. Under normal
circumstances, a repaired unit is shipped out the day
after it is received. Labor charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
•
Model Letters/Name/Numbers
•
Part Numbers- P/N
•
Series Numbers/Letters
•
Part Description
This information and other important data is stamped
on the lid or cylinder of pumps or on the bottom or
back side of every unit.
Servicing Cord
Specific tools are required for safe and proper power
supply cord removal and installation. If cord must be
replaced, only a representative of the OEM (original
equipment manufacturer) or
a qualified technician may
replace cord. Cord must meet code designation H05
RN-F requirements.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials
and workmanship. For complete warranty information
go to:
www.server-products.com
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
262.628.5600
800.558.8722
262.628.5110
www.server-products.com
UNIT CLEANING
BEFORE FIRST USE AND AFTER USE DAILY OR
REGULARLY, DISASSEMBLE AND CLEAN PARTS.
FOR SAFE AND PROPER CARE, AND TO PREVENT
CORROSION, OF PARTS, IT IS IMPORTANT TO CLEAN,
RINSE, SANITIZE, AND DRY PARTS DAILY OR
REGULARLY. FAILURE TO COMPLY WITH ANY OF THESE
INSTRUCTIONS MAY VOID UNIT WARRANTY.
1
SEE UNIT TAKE DOWN.
2
PUSH STANDBY BUTTON (OFF),
SO THAT UNIT IS DE-ENERGIZED.
3
UNPLUG CORD.
Ensure unit is “OFF” and unplugged.
Caution- Hot:
•
If unit has already been in use, unit may
still be hot. Allow unit to cool before
continuing.
C
E
Warning- Electrical shock could occur:
•
Electrical components of unit could be
damaged from water exposure or any liquid.
•
Never immerse unit into water or any liquid.
•
Never use any water jet or pressure sprayer
on unit.
4
WASH CLEAN ALL WASHABLE PARTS WITH
DISHWASHING DETERGENT AND HOT WATER.
•
Do not use scrapers, steel pads, steel wool, or
other cleaning tools that can scratch surfaces.
•
Mildly abrasive NYLON or brass brush may be
used to remove any stubborn food or mineral
deposits on interior surfaces of unit.
•
Do not use abrasive cleansers.
•
Do not use caustic cleansers.
•
Do not use cleansing agents with high
concentrations of acid, alkaline or chlorine.
•
Do not use ammonia based cleansers.
5
FULLY RINSE ALL WASHED PARTS THOROUGHLY
WITH CLEAR WATER.
•
To prevent corrosion on parts, it is important to
thoroughly and fully rinse washed parts.
6
WIPE CLEAN EXTERNAL SURFACES OF UNIT WITH
A CLEAN DAMP CLOTH.
•
Nontoxic glass cleaner may be used to clean
stainless steel parts.
7
DRY ALL PARTS WITH A CLEAN SOFT CLOTH.
•
Various elements and minerals, such as chlorides
in tap water, can accumulate on stainless steel
parts and create corrosion.
•
To prevent corrosion on stainless steel parts, it is
important to thoroughly and fully dry with a clean
soft cloth regularly.
8
SANITIZE ALL PARTS FOLLOWING LOCAL
SANITIZATION REQUIREMENTS. ALL PARTS IN
CONTACT WITH FOOD MUST BE SANITIZED.
•
Allow parts to fully air dry after sanitization.
UNIT TROUBLESHOOTING
POSSIBLE PROBLEM:
•
Unit does not heat.
POSSIBLE SOLUTIONS:
•
Ensure cord is securely plugged in.
•
Ensure power is available from source.
•
Ensure unit is on. Push Power Button (ON).
•
Ensure temperature is set correctly.
