Page 12
Manual #100262-RevC 101320
NEED HELP?
Please be prepared with your
Model, Part, Series
Number
and
Description
. This information is
located on the lid and/or base of the unit.
Individual
Part Numbers
listed on pages 2, 3 and 4.
For part information on older models, or for
other questions, please contact Server Products
customer service department.
262.628.5600 | 800.558.8722
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
SERVER PRODUCTS
LIMITED WARRANTY
GENERAL SERVICE,
REPAIR OR RETURNS
Touchless Express units are backed by a
one-year limited warranty against defects in
materials and workmanship.
For complete warranty information go to:
www.Server-Products.com
Before sending any item to Server Products
for service, repair, or return, contact Server
Products customer service to request a
Return
Authorization Number.
Merchandise must be
sent to Server Products with this number. Service
is extremely prompt. Typically, units are repaired
and ship out within 48 hours of receipt.
Merchandise being returned for credit must be in
new and unused condition and not more than 90
days old and will be subject to a 20% restocking
charge.
TIP: Squeeze the pinch valve
open before installation to
ensure it isn’t stuck shut.
TROUBLESHOOTING
• Ensure pinch valve is inserted in housing.
• Clean pump thoroughly.
• Ensure pump is properly installed into retaining
slots inside front wall of shroud.
PRODUCT DOESN’T PUMP?
• Wet parts with clean water to help fit.
DIFFICULT TO ATTACH PARTS?
• Clean thoroughly. Food residue could prevent
a tight seal between dome and housing.
• Ensure dome edges are flush with housing.
DOME POPS OFF?
UNIT TRIPS THE BREAKER?
(GROUND FAULT INTERRUPTER)
• Never expose electrical components to water
or liquid. This may result in damage.
Unit may not function.
If electrical components have gotten wet:
• Turn off unit and unplug.
• Allow unit to dry completely.
UNIT DOES NOT TURN ON?
• Ensure power inlet supply connector is plugged
into the back of the lid.
• Make sure to plug cord into power supply.
• Ensure power is available from source.
• Ensure power switch is on the "On" position.
• If still not working, turn the power switch to
the "Off" position, unplug the power inlet supply
connector from the back of the lid for 5 seconds,
then plug it back in and turn the power switch to
the "On" position. This makes the mechanical and
electrical system reset to the start position.
• Ensure lid is fastened to shroud with spring pin(s).
