11
10
Troubleshooting
When the product is suspected of malfunctioning, please confirm the following items
before sending it in for maintenance :
Problem: Machine does not operate
• Plug is not properly inserted into the power source
→
Please make sure that plug is properly inserted into the power source.
• The power switch is not properly switched on
→
Please check and make sure the power switch is properly switched on.
Problem: Poor Fragrance Emission
• The scent fades or the transparent micro perforated film is damaged
→
Please replace the Serene Pod
®
with a new one.
• The heating plate is dirty
→
Perform maintenance according to the Cleaning & Maintenance section of this
manual.
Do not attempt to dismantle or repair the product by yourself. If the unit still does
not operate satisfactorily, please visit our website www.serenehouse.com, and
click link "Support", or contact our customer service.
• Please use the proper voltage as required by the product.
• When this product is not used for long periods of time, make sure to unplug it from
the power source and remove Serene Pod
®
from the heating plate; failure to do
so may result in electric shocks or malfunction.
• The product must be disconnected from the power source prior to cleaning and
maintenance.
• Once all power sources are disconnected, allow Serene Pod
®
to cool thoroughly
into a solid form before handling, cleaning
and
maintenance.
• If the liquid wax accidently dripped onto objects such as the device or the floor,
wipe clean with a damp cloth immediately to avoid discoloration of the exterior
of the product or the furniture.
• When the product is at the end of its life, we recommend disposal at a collection
point for the recycling of electrical and electronic equipment, rather than with
household waste. The symbols on the product, instruction manual and packaging
allow for proper sorting and disposal.
• Do not use the product when cord or plug is damaged or the product has been
accidently hit, dropped, broken or damaged in any way as such actions may
cause problems such as electrical shocks or short circuiting.
• Do not operate this product with wet hands, or allow water or other liquids to drip
or spill onto the product as these may cause electric shock or injuries.
• Do not power on the device when there is no Serene Pod
®
in the heating plate,
doing so may cause the product to malfunction.
• Do not put your finger or any
other
objects into the heating plate while the
product is in use, doing so may cause personal injuries or product malfunction.
• This product is not a toy. Do not let children use this product. Keep out of reach of
children as electric shock and injury may occur. Children should be supervised to
ensure that they do not play with the product.
• To avoid fire, electric shock, personal injuries or product damage, do not place
the product in the areas listed below:
-
Under direct sunlight or high temperature environments, and keep away from
fire sources
-
Places with high pressures or around combustible objects.
• Do not bend, heat, or place heavy objects on the power cord as fire or
malfunction may occur.
