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Trigon-6 User’s Guide
Support
If your Trigon-6 is currently equipped with OS 1.2 (which is included with
Trigon-6 serial numbers #2415 and later) you cannot downgrade to an OS version
earlier than 1.2. If you try, your Trigon-6 will freeze. If this happens, you can enter
recovery mode by holding the
write
button while powering up as described above.
You can then update your synth to the latest OS via MIDI DIN (not USB).
Contacting Technical Support
If you are still having a problem with the Trigon-6, contact Technical
Support at [email protected]. Please include your Trigon-6’s
serial number, the version of the operating system (displayed on startup),
and the purchase date.
If you have not already reset the Global parameters and run the calibration
routines (see Troubleshooting, above), you should do it before contacting Technical
Support. It’s probably the first thing they’ll ask you to do.
Warranty Repair
Sequential warrants that the Trigon-6 will be free from defects in
materials and/or workmanship for 1 year from the date of purchase.
Please register your product online at
to establish
the date of purchase. (This is not a requirement for warranty service, but
it will help expedite the process.)
Please contact [email protected] to determine the best course of
action for getting your Trigon-6 repaired. For your own protection, as
well as ours, please do not return any product to Sequential without a
return authorization (RA) number. To issue an RA number, Technical
Support needs:
• Your name
• Your return address
• Your email address
• A phone number where you can be reached
• Your Trigon-6’s serial number
• The date of purchase and where purchased