Product warranty
Sepura radios are manufactured to meet strict international design standards and guidelines for
environmental and operational compliance. To meet these standards, the product undergoes
rigorous testing, including drop, bump, shock, vibration and other environmental tests, ensuring
Sepura radios are fit for purpose.
Fair wear and tear occurs during normal usage and it is not to be confused with damage which
occurs as a result of a specific event or series of events such as impact, inappropriate use of non
approved Sepura accessories, harsh-treatment, or negligent acts. Fair wear and tear is not damage
caused by:
use outside of a product’s normal operational limits
continued use of a product that is showing signs that it is in need of repair
contamination, submergence, ingress, drop, impact, humidity, temperature or vibration
outside the product’s stated parameters
storage outside the product’s specified parameters
Solar or particle radiation
electrostatic, electrical and magnetic stress
incorrect fitting of accessories or spare parts
unauthorised or improper repair, configuration, programming of the product
continued use of a product requiring an essential hardware or software update
failure to regularly maintain and clean the product as appropriate for the environment in which
it is used
use in abnormal working conditions
Use of unauthorised third party accessories
When a product is received for repair, it is inspected and its general condition assessed before any
servicing work is undertaken. Where the condition of the product is deemed to be non-fair wear and
tear, and not covered by the warranty, repairs to the product will be charged to the customer. Not
covered by the warranty are products that have been tampered with or show signs of unauthorised
repair or damage caused by misuse, abuse or accidental dropping.
If the product develops a fault during the warranty period, contact your service provider or Sepura
Customer Returns Administrator ([email protected]) for information about warranty
repairs.
For information on how to return the product to Sepura for repair, see
Refer to the Radio & Accessories Warranty (document no. MOD-15-1827) for more information
about Sepura's product warranty.
Validity of the Warranty
The radio is supplied with a warranty label that is placed over one of the screws securing the rear
casing to the front cover assembly.
Level 1 Service Guide
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