1.1. USER NOT
I
CES
1.1.4 Support
For
fi
rst-line support please contact your PolaRx5 dealer.
Additional documentation can be found in the following manuals:
•
The PolaRx5 Reference Guide
(contained inside the Firmware Package zip on our
website) includes information on the receiver operation, the full list of receiver
commands and a description of the format and contents of all SBF (Septentrio Binary
Format) blocks.
•
The RxControl Manual
covers the RxTools software suite, including RxControl and
RxLogger.
The Septentrio website has a dedicated Support section
(http://www.septentrio.com/support), where the User Manual, the Firmware Reference
Guide and the latest o
ffi
cially supported Firmware version are readily available for download.
Further information can be found on our website or by contacting Septentrio
’
s Technical
Support department.
I
n case the PolaRx5 does not behave as expected and you need to contact Septentrio
’
s
Technical Support department, you should attach a short SBF log
fi
le containing the support
blocks and a Diagnostic Report of the receiver (see Section 5.3).
http://www.septentrio.com
Headquarters
Septentrio NV
Phone: +32 16 300 800
Greenhill Campus
Fax: +32 16 221 640
I
nterleuvenlaan 15i,
3001 Leuven,
Belgium
8
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