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Troubleshooting
The Recorder is not communicating
1) Position the IrDA no more than three feet away from the Recorder.
2) Examine the IrDA connection to the PC and reconnect if necessary.
3) Verify the battery has greater than 5 Volts with a Voltmeter. Replace if low.
4) IrDA USB cables are not universal; using an IrDA not supported by Softlink
may not work. The IrDA you received with your kit has been tested to work
with the Recorders.
5) The Serial Number of the IrDA must start with a "TA" if running Softlink on
WIN 10.
6) Try restarting Softlink by fi rst exiting and then restarting.
7) Try restarting your computer and then re-open Softlink.
8) Do not use docking station USB ports. This will cause the program to hang
up or have no communication to the USB.
9) Use the same USB port that was unlocked by IT for the USB IrDA. Using a
different port will not work without security permissions from IT.
