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DOC00071 smartPlug™ Manual rev 02
11
TROUBLESHOOTING
Having Trouble Pairing the smartPlug™:
Make sure any previously
paired devices are powered off. Make sure the radio is configured
with Bluetooth® enabled.
smartPlug™ and Radio will not Connect Wired:
Make sure the cable is
securely fastened to both the Two-Way Radio and the Main Housing.
Bluetooth®:
Make sure your radio and smartPlug™ are paired together
and within range. Try pairing the two devices together again. Make
sure the Two-Way Radio is not connected to another device or
smartPlug™/headset.
Having Trouble Hearing:
Check if your smartPlug™ is on. Make sure
your radio and smartPlug™ are paired, connected and within range.
Check the radio’s LED indicator to check transmit/receive is not stuck
on. Check your radio is functioning by turning off the smartPlug™ and
listening through the radio. If the radio is working, try turning up the
volume control on the smartPlug™ and on the radio controls.
Having Trouble Being Heard:
Check if your smartPlug™ is on. Make
sure the radio and smartPlug™ are paired, connected and within
range. Check your radio is functioning by turning off the smartPlug™
and talking through the radio. Make sure you have fitted the
earpieces correctly.
Two-Way Radio Distorted:
Check your Two-Way Radio volume level. If
the volume is set too high, this may be breaching the volume level on
the smartPlug™ and affecting the sound quality.
Light Indicator
smartPlug™ Function
Red on
Charging
Green on
Charge complete
Red slow flash
Battery low <1hr remains
Green fast flash
Quiet mode
Green slow flash
situational awareness active
Blue on
Bluetooth® on and discoverable
Blue slow flash
Bluetooth® connected
Blue fast flash
Bluetooth® incoming call
En
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