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xVault xNVR200/300/400 User Guide V2.0.0 

38

Viii. sUPPOrT

the xNVR video recording appliances come standard with a 3 year Next Business Day onsite warranty. Included with the warranty is 
advance replace of FRU parts, 8 aM to 6PM technical phone support Monday through Friday and 24x7 problem logging.

iNFOrMaTiON Needed BeFOre CaLLiNG FOr sUPPOrT

1.  Model Number
2.  Serial number of unit (located on top front left cover of enclosure)
3.  Contact Information (company name, contact, phone, email)
4.  Description of problem (including any pop up information)
5.  History or timeline of problem or use

addiTiONaL HeLPFUL iNFOrMaTiON

6.  Operating system log information
7.  MegaRaID log information

Normal Business Hours

Monday through Friday 8aM–6PM Eastern
800-227-3432 #5
[email protected]

Outside Normal Business Hours

888-227-9994

Next Business Day (“NBD”) Onsite support is defined as; Onsite support personnel will be dispatched in coordination with replacement 
parts arriving onsite to arrive the next business day after initial call log. 

a best effort is made to accomplish a next business day time frame. However there are unmitigated circumstances where NBD service 
cannot be provided. Some reasons are, but not limited to; calls logged after shipping cut off times, calls logged after business hours, 
weather or catastrophe related events, unusual parts outages. 

CaLL resPONse exaMPLes

Tech & Parts arrive

Call logged M-F 8aM-3PM Eastern

Call and troubleshooting before done shipping cutoff

NBD

Call logged Friday 4PM Eastern

likely miss of shipping cutoff

arrive tuesday

Call logged Monday 6:01 PM Eastern

after business hours 

arrive Wednesday

Call logged on weekend

after business hours

arrive tuesday

Call logged on labor Day

Not considered normal business hours

arrive Wednesday

Call logged day after thanksgiving

Seneca holiday

arrive tuesday

New Year’s Day, Memorial Day, July 4th, labor Day, thanksgiving and the following day, Christmas Eve and Christmas Day are not 
considered business days. In addition Seneca may designate an additional two floating holidays which are also not considered business 
days. Please consult the Seneca website for current year’s holidays.

Содержание XVAULT xNVR200

Страница 1: ...xVault xNVR200 300 400 User Guide V2 0 0 XVault xNVR200 300 400 Hardware User Guide V3 0 0 NOTICE First and most important level of data protection starts with uninterruptable power...

Страница 2: ...e venue for the resolution of any such disputes Seneca s total liability for all claims will not ex ceed the price paid for the hardware product FCC Statement This equipment has been tested and found...

Страница 3: ...s 13 C Remote Access to Management GUI 15 D Changing Camera Viewing Management Port IP Addresses 16 E Changing iSCSI NAS Port IP Addresses 17 F Default Username and Password 18 VI RAID Management Usin...

Страница 4: ...ble Power Source UPS is required to protect storage data cache battery backup is not adequate to the task of data storage protection If this xNVR is not protected by an UPS please consult with your ac...

Страница 5: ...servers provide ample powerto drive outstanding IO and bandwidth op tions for more powerful higher core count processors are available to meet VMS demands Memory options up to 256GB are also configu...

Страница 6: ...NG LAN can coexist in the same sub structure The video management software should pro vide best practice advice as to if and when the three LAN types should be separate Two 1GbE network ports should b...

Страница 7: ...rage arrays to the xNVR Completely separate networks should be used when implementing an IP SAN Seneca will always recommend or quote an extra NIC card with a minimum of two 1GbE ports per server when...

Страница 8: ...Eighteen to twenty four drives will default to RAID6 The xNVR series may be optionally configured to support direct attached external storage This provides better performance than net work storage iSC...

Страница 9: ...d viewing stations Camera Viewing and Management LANs Port 3 Port 4 Port 2 Port 1 USB 3 USB 1 USB 4 USB 2 IPMI VGA Port 3 Port 4 Port 2 Port 1 USB 3 USB 1 USB 4 USB 2 IPMI VGA Port 3 Port 4 Port 2 Por...

Страница 10: ...a Viewing and Management LANs UP UP DOWN DOWN Direct Attached Storage Expansion iSCSI SAN Storage iSCSI SAN Switch or Switch VLAN IPMI Port 2 Port 1 USB 3 USB 1 USB 4 USB 2 Port 3 Port 4 VGA IPMI Port...

Страница 11: ...a Viewing and Management LANs UP UP DOWN DOWN Direct Attached Storage Expansion iSCSI SAN Storage iSCSI SAN Switch or Switch VLAN UP IPMI Port 2 Port 1 USB 3 USB 1 USB 4 USB 2 Port 3 Port 4 VGA IPMI P...

Страница 12: ...are rear mounted and hot swappable The operating system drive may or may not come as a mirrored pair this is dependent on standard configuration and option availability Removable drives are installed...

Страница 13: ...d it should be flush with all othertrays in the enclosure NEVER move the tray in fast or force the lever to close Damage will occur to the tray and possibly to the drive connector B CABLING CONNECTION...

Страница 14: ...ID Controller VGA RAID Expansion Port PCIe x8 Optional Card Optional 10 GbE NIC Port Camera LAN Viewing and Management LAN IPMI Port 2 Port 1 USB 3 USB 1 USB 4 USB 2 Exp Ser Mgmt 12 16 24 Bay Only Por...

Страница 15: ...ustomer convenience the ports have the following default settings IP ADDRESS MASK GATEWAY Port 2 10 0 10 254 255 255 255 0 blank Port 3 10 0 10 253 255 255 255 0 blank NOTE Each IP SAN member on the s...

Страница 16: ...n Control Panel 2 Click on Network and Internet 3 Click on Network and Sharing Center 4 Click on Change Adaptor Settings 5 Select the Camera or View_Mgmt port to be reviewed or changed 6 Select Intern...

Страница 17: ...C port attributes are accessed as follows Click on Start button located on bottom left corner of display 1 Click on Control Panel 2 Click on Network and Internet 3 Click on Network and Sharing Center...

Страница 18: ...Guide V2 0 0 18 F DEFAULT USERNAME AND PASWORD The system ships with two default users Both share the same password and can be changed per policy Username Administrator Password P ssw0rd Username NVR...

Страница 19: ...uild restore of a defective drive To this end only creation and rebuild restore will be covered in this manual All other functions including rebuild restore can be done via the Mega RAID Software Mana...

Страница 20: ...NG A MIRRORED OS DRIVE PAIR REMEMBER the system ships from Seneca with the operating system installed This section is only provided in the event recovery from a catastrophic event that destroyed the e...

Страница 21: ...and then RAID 1 from the menu Press enter 5 Navigate to Units hit enter and make selection and hit enter Navigate to DWC and select On and hit enter This will enable write back cache forthe OS disk an...

Страница 22: ...2 6 When finished with above configuration navi gate to Accept and press enter 7 Press esc select Yes and hit enter INITIALIZE DRIVE 8 From the Management Menu select Initial ize and then the Virtual...

Страница 23: ...lization is complete 11 From the Management Menu screen select Configure select Select Boot Drive and then select the mirrored drive pair created and initialized by pressing enter Press any key to con...

Страница 24: ...in an internalfixed posi tion as isthe casewiththe 4 bay 8 bay and 12 bayconfigurations powerdownthe system and replacethe defective drive powerup and return tothis screen display Ifthe OS drive is ho...

Страница 25: ...SSING RAID MANAGER Select MegaRAID Storage Manager icon on desktop 1 Click on IP Address hyperlink of the system to be managed 2 Log on using the same administrative username and password as used to l...

Страница 26: ...purposely destroyed to create a different RAID set This process involves creating a Drive Group a virtual drive as it relates on to this RAID controller Selecting the drives to be in the virtual driv...

Страница 27: ...ng of different drive part numbers different drive interfaces drive speeds 15k 10k or 7200 RPM or capacities may result in poor performance or unreliable operation You can use the slide bar to view co...

Страница 28: ...on BGI Select Fast Initialization when a new RAID set is to be created and instant use RAID set is desired Select Full Initialization for the fastest RAID set creation Use of the RAID set is not possi...

Страница 29: ...initialization process byclicking onthe clock icon onthe main screen RAID set initialization for hard disks takes approximately 60 minutes perterabyte 22 Upon completion of RAID set virtualization you...

Страница 30: ...D Partition GPT Creation of disk type Simple Disk is the default Assignment of Drive Letter Quick format of disk 1 Click on Start button 2 Click on Administrative Tools 3 Click on Computer Management...

Страница 31: ...er Or Path screen select appropriate drive letter and click on Next 10 Select the red circled defaults On the Volume Label make selection that means something to the recorder server appli ance The sim...

Страница 32: ...data is being written to the array greatly extends the expansion process and puts present data recoverability in peril 1 Open MegaRAID Storage Manager 2 Click on Logical tab Right click on Drive Group...

Страница 33: ...he Drive Group being expanded 5 Select the same drive size that is next in the physical sequence drive slot This example has a Slot 21 drive being added to RAID Group 1 that ended at slot 20 Click on...

Страница 34: ...h a replacement drive will rebuild as a percentage of total IO and bandwidth available to the array A lower per centage will take longer for the replacement drive to fully restore However this slower...

Страница 35: ...are issued when non critical errors are detected recorded Informational alerts are issued when there are changes in configuration login or orderly processes occurring such as system shutdown or start...

Страница 36: ...ings The selection of any of the Severity Levels will bring up the alert method configuration window Any or all selection can be used for four different severity levels Best practice would be to leave...

Страница 37: ...electing Use Default Authentication is supported by checking This server requires authentication and filling in appropriate User Name and Password Select Email tab and enter recipient information New...

Страница 38: ...rive the next business day after initial call log A best effort is made to accomplish a next business day time frame However there are unmitigated circumstances where NBD service cannot be provided So...

Страница 39: ...rm applied is At Rest Drive Encryption Dimensions w x h x d 19 x 3 5 x 22 7 in 482 6 x 88 8 x 575 4 mm 19 x 5 25 x 27 5 in 482 6 x 133 35 x 700 Weight 33lb 15kg with power supply and rails 40lbs 18kg...

Страница 40: ...ons w x h x d 19 x 3 5 x 27 5 in 482 6 x 88 8 x 700 mm 19 x 5 25 x 27 5 in 482 6 x 133 35 x 700 19 x 7 x 27 5 in 482 6 x 178 x 700 Weight 58 7lb 27 7kg w PS and rails 77lbs 35kg with drives 70lbs 31 7...

Страница 41: ...0 400 User Guide V2 0 0 41 APPENDIX B Main Board Jumpers and Wiring xNVR200 LAN1_Link LAN1_Act LAN2_Act LAN2_Link 5VSB Case Open Gnd 6Gbs 3Gbs OS drives RAID Key NOTE FAN connectors used only for 2U 4...

Страница 42: ...0 0 42 Main Board Jumpers and Wiring xNVR300 LAN1_Link LAN1_Act LAN2_Act LAN2_Link 5VSB Case Open Gnd RAID Key SAS8 SAS1 pSUSMB1 3Gbs 6Gbs OS drives SGpIO1 BMIBUS1 pSGpIO2 pSGpIO1 NOTE FAN connectors...

Страница 43: ...nd Wiring xNVR400 RAID KEY LAN1_Link LAN1_Act LAN2_Act LAN2_Link 5VSB Case Open Gnd 3Gbs 6Gbs SAS8 SAS1 pSUSMB1 SGpIO1 pSGpIO2 pSGpIO1 NOTE FAN connectors used only for 2U 4 8 Bay enclosures xNVR400 R...

Страница 44: ...8 Web BIOS 6 1 68 e_68 Rel Firmware 3 290 15 2935 xNVR200 BIOS Settings All default with following exceptions ADVANCED SATA Mode Selection RAID S M A R T Status Check Disabled ACPI Settings Enable Hib...

Страница 45: ...e_68 Rel Firmware 3 290 15 2935 xNVR300 BIOS Settings All default with following exceptions ADVANCED SATA Mode Selection RAID S M A R T Status Check Disabled ACPI Settings Enable Hibernation Disabled...

Страница 46: ...e_68 Rel Firmware 3 290 15 2935 xNVR400 BIOS Settings All default with following exceptions ADVANCED SATA Mode Selection RAID S M A R T Status Check Disabled ACPI Settings Enable Hibernation Disabled...

Страница 47: ...Geforce GT 620 PNY CG 8400GS LSI00328 9271 4i LSI003300 9271 8i RAID Controller LSi00297 CacheVault OEM VRC7016L Analog Capture Card E1G42ETBLK Two x 1GbE PCIe v2 gen2 NIC E1G44HTBLK Four x 1Gbe PCIe...

Страница 48: ...620 PNY CG 8400GS LSI00328 9271 4i LSI003300 9271 8i RAID Controller LSi00297 CacheVault varies OS Disk E1G42ETBLK Two x 1GbE PCIe v2 gen2 NIC E1G44HTBLK Four x 1Gbe PCIe v2 gen2 NIC Group Part Number...

Страница 49: ...620 PNY CG 8400GS LSI00328 9271 4i LSI003300 9271 8i RAID Controller LSi00297 CacheVault varies OS Disk E1G42ETBLK Two x 1GbE PCIe v2 gen2 NIC E1G44HTBLK Four x 1Gbe PCIe v2 gen2 NIC Group Part Number...

Страница 50: ...xVault xNVR200 300 400 User Guide V2 0 0 50 Notes...

Страница 51: ...xVault xNVR200 300 400 User Guide V2 0 0 51 Notes...

Страница 52: ...xVault xNVR200 300 400 User Guide V2 0 0 52...

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