13
Secure DVI KVM Switch with Dedicated CAC Port and 4K Ultra-HD Support
SYSTEM OPERATION
TECHNICAL SUPPORT
TROUBLESHOOTING
FRONT PANEL CONTROL
To switch to an input port, simply push the desired input button on the front-panel of the KVM. If an
input port is selected, the LED of that port will turn on. An open session is terminated upon switching
to a different computer.
For product inquiries, warranty questions, or technical questions, please contact
.
NO POWER
• Make sure that the power adapter is securely connected to the power connector of the unit.
• Check the output voltage of the power supply and make sure that the voltage value is around
12VDC.
• Replace the power supply.
NO VIDEO
• Check if all the video cables are connected properly.
• Connect the computer directly to the monitor to verify that your monitor and computer are
functioning properly.
• Restart the computers.
KEYBOARD IS NOT WORKING
• Check if the keyboard is properly connected to the unit.
• Check if the USB cables connecting the unit and the computers are properly connected.
• Try connecting the USB on the computer to a different port.
• Make sure that the keyboard works when directly connected to the computer.
• Replace the keyboard.
Note
: The NUM, CAPS, and SCROLL Lock LED indicators on the keyboard are not supposed to light
up if connected to the KVM.
MOUSE IS NOT WORKING
• Check if the mouse is properly connected to the unit.
• Try connecting the USB on the computer to a different port.
• Make sure that the mouse works when directly connected to the computer.
• Replace the mouse.
NO AUDIO
• Check if all the audio cables are connected properly.
• Connect the speakers directly to the computer to verify that the speakers and the computer audio
are functioning properly.
• Check the audio settings of the computer and verify that the audio output is through the speakers.
NO CAC (COMMON ACCESS CARD, SMART CARD READER)
• Check if the USB cables connecting the unit and the computers are properly connected.
• Make sure the CAC port is enabled.
