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Troubleshooting
36
Contact the vendor.
Contact the vendor.
Meter does not enter the test mode after inserting a test strip.
Probable Cause
What to Do
Battery power is low.
Replace the battery
(
and reset the date and
time
,
if necessary
.)
The battery is installed
incorrectly or there is no
battery in the meter
.
Check that the battery is installed correctly.
Test strip inserted upside
down, or incompletely inserted
into the meter
.
Check that the test strip is inserted correctly.
Defective meter or test strips.
Contact the vendor.
Blood or foreign objects put
into the test strip port
.
Test does not start after applying the blood sample.
Probable Cause
What to Do
Defective test strip.
Repeat the test with a new test strip.
Sample applied after meter
times out and turns off.
Defective meter or test strips.
Remove the test strip, and repeat the test using
test strip symbols on the display screen before
a new test strip. Wait until you see the blood and
you apply the blood sample.