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Seiko SII RP-E10 Series Скачать руководство пользователя страница 38

35 

17. TROUBLESHOOTING 

Check the following points before requesting for repair: 

 

  The power does not turn on 

•

  Is specified AC adapter being used? 

•

  Are the AC cable and the AC adapter connected correctly? 

•

  Are the AC adapter and the printer connected correctly? 

 

  The printer does not print 

•

  Is the interface cable connected correctly? 

•

  Are the specifications of interface cable conformed to its specifications of this manual being 

used? 

•

  Is the communication condition between the printer and the host device correct? 

•

  Is specified thermal paper being used? Is the paper orientation (surface/back) correct? 

 

  An error is displayed 

•

  See "LED Display" on page 14. 

•

  Are the function settings of the printer correct? 

 

 

 

Содержание SII RP-E10 Series

Страница 1: ...USER S GUIDE Thermal Printer RP E10 SERIES Read this user s guide carefully before using the printer Keep this user s guide in a place where it can be accessed quickly ...

Страница 2: ...cal arithmetic and listing errors This product is developed as a product for industrial equipment use is a trademark of Seiko Instruments Inc All other trademarks are the properties of their respective companies Applicable EC Directive and Standards Product Thermal Printer RP E10 with AC adapter PW E2427 W1 Directive Title 2014 30 EU EC Electromagnetic Compatibility Directive 2014 35 EU EC Low Vol...

Страница 3: ...ate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada IC compliance statement Operation is subject to the f...

Страница 4: ...ed function and specifications on the printer This manual consists of the following sections 1 INTRODUCTION 1 2 SAFETY PRECAUTIONS 2 3 OPERATING PRECAUTIONS 5 4 PREPARATION 8 5 IDENTIFYING THE MODEL TYPE 10 6 EACH PART OF PRINTER 11 7 POWER CONNECTION 15 8 THERMAL PAPER SETTING 16 9 ADJUSTMENT OF REMAINING THERMAL PAPER 19 10 PREVENTION AND TREATMENT OF PAPER JAM 21 11 TEST PRINT 23 12 FUNCTION SE...

Страница 5: ... or death CAUTION Failure to follow the instructions marked with this symbol could result in minor personal injury or property damage About symbols The symbol indicates information which you should pay attention to including danger and warnings The symbol indicates information about prohibited procedures indicates Disassembly is prohibited The symbol indicates information about obligated or instru...

Страница 6: ...ter only with specified AC adapter and AC cable Do not use an AC adapter at a voltage other than specified Keep the AC plug and the DC plug away from dust and metal objects Make sure the AC plug and DC plug are securely plugged in when using the products Do not damage the AC cable AC plug and DC plug Do not bend pull or twist the AC cable forcibly or place heavy stuff on it Be sure to observe the ...

Страница 7: ...he printer and unplug the AC plug from an outlet when not in use for a long time or before maintenance Do not use or store the products in the following locations Locations exposed to direct sunlight or high temperature Locations exposed to high humidity a lot of dust and liquid Locations subject to strong vibration or unstable locations Do not cover the products with cloth when in use Do not touc...

Страница 8: ... outlet and set thermal paper to protect the platen Clean the products case using soft lint free cloth DO NOT use alcohol or other solvent Before using always clean the terminals using a dry soft and lint free cloth When the terminals are dirty it may cause contact failure DO NOT touch the thermal head directly Doing so may result in poor quality due to the dirt or damage by the static electricity...

Страница 9: ...face might rust When moving the printer from the installation site hold the printer tightly with both hands then lift it upward slowly to leave the rubber feet from the installation surface Lifting it rapidly or moving it horizontally may peel the entire rubber feet peel their surfaces or damage the outer case Thermal Paper Handling Store the thermal paper in a cool dry and dark place DO NOT rub t...

Страница 10: ...utions and items to remember besides the symbols shown in 2 SAFETY PRECAUTIONS NOTE Operation Precautions This box contains items that may lead to a malfunction or to a deterioration of performance when not followed HINT Items to Remember This box contains helpful hints to remember when using the products ...

Страница 11: ... the printer and its accessories are contained Printer Top paper eject model Printer Front paper eject model Safety Precautions Sample Thermal Paper 58 mm Paper Width Partition Plate 58 mm Paper Width Spacer Plate Quick Start Guide ...

Страница 12: ...The available accessories are shown below See 18 SPECIFICATIONS and 19 ACCESSORIES AND CONSUMABLE PARTS and be sure to purchase our specified products listed on these references See 5 IDENTIFYING THE MODEL TYPE for the models which include accessories AC cable the figure shows CB US05 20A AC adapter Wall mounting kit USB cable Powered USB cable Back plate Serial cable ...

Страница 13: ...s Serial with power supply pins When the printer is incorporated into your equipment and then supplied electric power from the equipment follow the rated value of input voltage for RP E10 described in the specifications of 18 SPECIFICATIONS and 2 3 POWER SUPPLY SPECIFICATIONS in RP E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE When using a power supply other than the specified AC adapter use a po...

Страница 14: ...11 6 EACH PART OF PRINTER 1 2 5 3 6 4 Top paper eject model 12 7 8 9 11 10 13 ...

Страница 15: ...12 6 4 3 5 2 1 11 10 13 12 7 8 9 Front paper eject model 15 15 17 16 14 USB model 15 Ethernet model USB Serial model Serial model ...

Страница 16: ...r holder The paper holder holds the thermal paper 8 Paper near end sensor The paper near end sensor detects remaining paper amount to replace the thermal paper 9 Paper near end sensor setting lever The lever sets the value to detect the remaining amount of the thermal paper 10 Thermal head The thermal head prints data on the thermal paper DO NOT touch the thermal head immediately after printing be...

Страница 17: ...low On Hardware error Red On Head temperature error Violet On Voltage error Violet Blink 1 Cutter error Violet Blink 2 Rewriting external flash White Blink 3 Rewriting FW White On 1 Default value 2 Valid for Ethernet with firmware version 1 12 or higher 3 When MS5 5 Paper Near End Sensor Selection is enabled the LED Color and LED Lighting pattern are the same as the one for out of paper error Blin...

Страница 18: ...onnector of the printer 3 Connect the AC plug of the AC cable to an outlet NOTE Insert the DC plug into the power connector on the printer correctly When insert the DC plug forcibly in wrong direction it may cause damage The DC plug of the printer power connector has the locking system Pull the DC plug to the opposite direction of the arrow shown in the front side of the DC plug to unlock Unlock t...

Страница 19: ...ver to the direction of the arrow shown in the figure below to open the paper cover 2 Take the glued end from the paper roll 3 Set the thermal paper from directly above to the paper holder At the time set the thermal paper direction as shown in the figure below NOTE Be careful not to cut your fingers by the cutter blade Top paper eject model Front paper eject model Non printing side Printing side ...

Страница 20: ...cause paper jam DO NOT touch the platen and gears in the printer Doing so may cause loss of printing quality or damage Use the thermal paper whose roll core has 12 mm inside diameter and 18 mm outside diameter Moreover DO NOT use the thermal paper with glued or taped end HINT Leaving the printer with the thermal paper for a long time may cause a paper feeding problem because the surface of the the...

Страница 21: ... Paper Shape NOTE DO NOT use deformed thermal paper Doing so may damage the printer NOTE In case of using loosened thermal paper roll rewind the roll before using it Correct Incorrect Incorrect Correct Incorrect ...

Страница 22: ... location of the printer The detection value is set to approx 22 2 mm in diameter at the shipping Position A for Top paper eject models Position C for Front paper eject models NOTE Use the detection value of paper near end as reference 1 Turn the power off and then unplug the DC plug NOTE Do not touch the printer when unplugging the DC plug 2 Move the paper near end sensor to the position of A to ...

Страница 23: ... C φ22 2 mm in diameter Front paper eject model D φ25 2 mm in diameter Front paper eject model Outside diameter for paper near end detection is not affected by the installed Wall Mounting Kit WLK B01 1 A B Top paper eject model Paper near end sensor Paper near end sensor setting lever C D Paper near end sensor Paper near end sensor setting lever Front paper eject model ...

Страница 24: ...ve the thermal paper according to the following procedure 1 Turn off the printer 2 Operate the release lever to open the paper cover and remove the paper jam NOTE Do not damage the printer when removing the thermal paper Especially do not touch the thermal head because it is easy to break 3 Set the thermal paper straight and then close the paper cover gently 4 Turn on the printer 5 When the printe...

Страница 25: ... the home position Then the paper cover can be opened When there is a paper jam remove it 3 Set the thermal paper straight and then close the paper cover gently 4 Turn on the printer 5 When the printer is recovered the LED lights in blue NOTE DO NOT use such as ballpoint pens drivers and cutter knives to remove a paper jam And be careful not to damage the printer Especially do not touch the therma...

Страница 26: ...rmal paper in the printer as instructed in 8 THERMAL PAPER SETTING Ensure that no error occurs and then turn off the printer 2 Press the POWER Switch while holding down the FEED Switch Release the POWER Switch first When the test print is started release the FEED switch 3 After the test print the printer cuts the paper and returns to the print ready status ...

Страница 27: ... this printer Set these functions before using the printer The function settings of the printer are stored in the FLASH memory They are effective until rewriting them again These functions can be set by using the Memory Switch hereinafter referred to as MS MS1 to MS7 and MS13 See RP E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE for details ...

Страница 28: ...ECIFICATIONS for details of interface specifications The communication speed might be reduced depending on data processing by software or print contents Serial USB Ethernet Communication 1 Turn off the printer 2 Connect the interface cable to use to the interface connector on the back side of the printer When connecting a USB cable lock the cable with the wire clip as shown in the figure below 3 T...

Страница 29: ...ctor push it until it clicks NEVER connect plugs of other cables including drawer kick cable or phone line to the interface connector When connecting an outdoor aerial wired LAN cable be sure to use it through another anti serge device Otherwise the device may be damaged by induced lightning ...

Страница 30: ...nector on the back side of the printer 3 Turn on the printer NOTE When connecting or disconnecting the drawer kick cable hold the plug and never pull the cable DO NOT connect other cables than a drawer kick cable to the drawer kick connector such as phone line NEVER connect a USB cable to the drawer kick connector ...

Страница 31: ...RMAL PRINTER TECHNICAL REFERENCE to set the MS4 4 Paper Width Selection to 58mm NOTE Set the paper width before using the printer for the first time Do not change the paper width after starting to use the printer Doing so may damage the printer When the 58 mm width thermal paper is used rubber crumbs of the platen may be generated because the platen contacts with the thermal head Remove rubber cru...

Страница 32: ...e Front paper eject model It cannot be used for the Top paper eject model 1 Preparation Make sure that the product and its accessories are contained Printer attachment screw 4 pieces Tapping screw 3 6 Wall hanging bracket attachment screw 6 pieces Tapping screw 3 8 18 Wall hanging bracket Printer bracket ...

Страница 33: ...r and the interface cable 3 Installation of Wall Hanging Bracket Fix the wall hanging bracket to the mounting surface and then secure it with 6 wall hanging bracket attachment screws WLK B01 1 is designed to be installed on a wall After installation make sure that the wall hanging bracket is fixed on the wall securely without rattle NOTE The accompanying wall hanging bracket attachment screws are ...

Страница 34: ...ket from the top to the bottom to insert the printer bracket into the wall hanging bracket as shown in the figure below NOTE Check the place and the material structure of the wall and then install the printer securely Injury or destruction of property might occur by dropping off ...

Страница 35: ...re that the back plate and its accessories are contained 2 Installation of the cables Before installing the back plate connect the DC plug of the AC adapter and the interface cable to the printer NOTE Turn off the printer before the operation Perform the operation after removing the AC cable of the AC adapter Back plate Back plate attachment screw 2 pieces Tapping screw 3 6 ...

Страница 36: ...ctions which are located at the back of the back plate into the hole of the back side of the printer and then firmly attach the back plate with 2 printer attachment screws as shown in the figure below The tightening torque should be 39 2 cN m 4 kgf cm ...

Страница 37: ...thermal head the platen and or the rubber feet with a cotton swab with a small amount of ethyl alcohol 5 Wait until any ethyl alcohol remaining on the thermal head and the platen dries out completely and then close the paper cover NOTE Clean the thermal head after it cools down Be sure to wipe the thermal head with a cotton swab or other soft material DO NOT touch the gear of the platen Doing so m...

Страница 38: ... correctly The printer does not print Is the interface cable connected correctly Are the specifications of interface cable conformed to its specifications of this manual being used Is the communication condition between the printer and the host device correct Is specified thermal paper being used Is the paper orientation surface back correct An error is displayed See LED Display on page 14 Are the...

Страница 39: ...2 Paper width 58 mm 432 dots 360 dots 2 Dot density 8 dots mm Paper width Printing width 80 mm 72 mm 80 mm 64 mm 2 58 mm 54 mm 58 mm 45 mm 2 Printing speed max 350 mm s Paper cutting method Slide cutting method Paper cutting type Full cut Partial cut tab left at the center Operating temperature 5 C to 45 C 41 F to 113 F Relative humidity 3 10 RH to 90 RH Dimensions W D H 129 mm 129 mm 129 mm 4 Mas...

Страница 40: ...mensions W D H 53 mm 114 mm 37 mm Mass Approx 330 g Excluding the cable Interface Specifications Serial interface specifications Item Specifications Synchronous Asynchronous Baud rate 9600 19200 38400 115200 bps Data length 7 or 8 bits Parity None Even or Odd Data control Hardware control Xon Xoff Only 8 bits for the USB Serial model USB interface specifications Item Specifications Version Ver 2 0...

Страница 41: ...7 W1 CB JP07 20A CB JP08 20A EC except UK EFTA Turkey CB CE04 20A CB CE05 20A UK CB UK03 20A CB UK04 20A USA Canada PW E2427 W2 CB US05 20A CB US06 20A Brazil 2 1 Ask your SII sales representative when you want to operate the products in other countries regions than listed above 2 Use the AC cable of 2 0 meters long that complies with safety standards in Brazil ...

Страница 42: ...2 2 Serial cable IFC S02 2 Powered USB cable IFC V01 1 The shape of the power outlet differs in countries Confirm it before using Specified Thermal Paper Model Manufacturer TF60KS E Nippon Paper PD160R N Oji Paper F220VP Mitsubishi Paper Mills P220VBB 1 Mitsubishi Paper Mills F5041 Mitsubishi HiTec Paper KT48FA Papierfabrik August Koehler Alpha400 2 1 Appvion Alpha820 3 4 Appvion When using therma...

Страница 43: ... 250 Torrance CA 90501 USA Telephone 1 310 517 7778 Facsimile 1 310 517 7779 Seiko Instruments GmbH Siemensstrasse 9 D 63263 Neu lsenburg Germany Telephone 49 6102 297 0 Facsimile 49 6102 297 222 info seiko instruments de Seiko Instruments H K Ltd 4 5 F Wyler Center 2 200 Tai Lin Pai Road Kwai Chung N T Kowloon Hong Kong Telephone 852 2494 5160 Facsimile 852 2424 0901 Specifications are subject to...

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