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English
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TO PRESERVE THE QUALITY OF YOUR WATCH
After-sale service
Notes on guarantee and repair
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Contact the retailer from whom the watch was purchased or SEIKO
CUSTOMER SERVICE CENTER for repair or overhaul.
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Within the guarantee period, present the certificate of guarantee to receive
repair services.
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Guarantee coverage is provided in the certificate of guarantee. Read
carefully and retain it.
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For repair services after the guarantee period has expired, if the functions of
the watch can be restored by repair work, we will undertake repair services
upon request and payment.
Replacement parts
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SEIKO makes it a policy to typically keep a stock of replacement parts for
this watch for 10 years. Replacement parts are those which are essential to
maintaining the functional integrity of the watch.
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Please keep in mind that if original parts are not available, they may be
replaced with substitutes whose outward appearance may differ from the
originals.
Inspection and adjustment by disassembly and
cleaning (overhaul)
○
Periodic inspection and adjustment by disassembly and cleaning (overhaul)
is recommended approximately once every 3 to 4 years in order to maintain
optimal performance of the watch for a long time. According to use
conditions, the oil retaining condition of your watch mechanical parts may
deteriorate, abrasion of the parts may occur due to contamination of oil,
which may ultimately lead the watch to stop. As the parts such as the
gasket may deteriorate, water-resistant performance may be impaired due
to intrusion of perspiration and moisture. Please contact the retailer from
whom the watch was purchased for inspection and adjustment by
disassembly and cleaning (overhaul). For replacement of parts, please
specify “SEIKO GENUINE PARTS”. When asking for inspection and
adjustment by disassembly and cleaning (overhaul), make sure that the
gasket and push pin are also replaced with new ones.
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When your watch is inspected and adjusted by disassembly and cleaning
(overhauled), the movement of your watch may be replaced.
Guarantee
Within the guarantee period, we guarantee free repair/adjustment service
against any defects according to the following guarantee regulations, provided
that the watch was properly used as directed in this instruction booklet.
Guarantee coverage
The watch body (movement, case) and metallic band.
Exceptions from guarantee
In following cases, repair/adjustment services will be provided at cost even within the
guarantee period or under guarantee coverage.
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Exchange of leather, urethane, or fabric band.
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Troubles or damage to the case, glass, or band, caused by accidents or
improper usage.
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Scratches or grime caused by use.
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Troubles and damage caused by acts of God, natural disasters including
fire, floods or earthquakes.
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Text in certificate has been altered.
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No certificate is presented.
Procedure to claim free repair services
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For any defects under guarantee, submit the watch together with the
attached certificate of guarantee to the retailer from whom the watch was
purchased.
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In the case where you cannot accept the guarantee from the retailer from
whom the watch was purchased due to gift-giving or relocation, etc., ask
SEIKO CUSTOMER SERVICE CENTER by attaching the certificate without
fail.
Others
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For the watch case, dial plate, hands, glass, band, etc., some alternative
parts may be used for repair if necessary. Refer to page 40 of this booklet
“Replacement parts”.
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For length adjustment service of metallic band, ask the retailer from whom
the watch was purchased or SEIKO CUSTOMER SERVICE CENTER. Other
retailers may undertake the service on a chargeable basis or may not
undertake the service.
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Free repair services are guaranteed only under the period and conditions
specified in the certificate of guarantee. It dose not affect specific legal
rights of a consumer.