Shenzhen SEI Robotics Co., Ltd.
14
8
Troubleshooting
8.1 No signal on the HDTV
1. Check if the HDMI cable is securely connected.
2. Check if you have selected the correct HDMI input on your HDTV.
3. Check the antenna cable, replace the cable, or connect the cable to the
receiver tightly.
4. Set the values of the tuner parameters correctly in the installation menu.
5. Check the antenna connections.
8.2 Cannot turn on your media box.
1. Check if the power connector has completely plugged into the DC socket of
your TV.
2. Check if the power supply is stable.
8.3 The remote control does not work
1. Make sure the batteries are good and they are inserted correctly in the remote
control.
2. Make sure no objects block the path between the remote control and the signal
sensor area on the product.
3. Make sure the distance between the remote control and the box is no more
than 5 meters.
4. Make sure the remote control paired successfully.
5. Check the batteries for power, and if exhausted replace the batteries in the
remote control.
8.4 No picture or sound
1. Check if the Audio/ Video output connection from the product to TV correctly.
2. Press the MUTE button Turn TV on.
8.5 No internet
1. Go to the web management page to check the network status.
-If no SIM card is detected, power off the box and re-insert the SIM card and try
again.
-If no signal ,move the box to an appropriate place, such as beside the window, to
get better signal and try again.
2. Check your account if its overdue.
8.6 No connection
– modem cann’t sync
Wired connection:
1.Check your computer's local connection:
-If the display is not connected, Please check the LAN cable, replug or replace it.
-Set the IP address /DNS of your computer to automatic access.
2.Check your computer's IP address:
