primos User Manual
Appendix
69
8.2
Troubleshooting
This chapter describes some problems and their solutions.
Problem
• ’primos is in the BIOS mode.’
• ’A connection to the primos Control Center cannot be established’
• ’The password is no longer available’
• ’The printer does not print.’
• ’primos cannot be embedded into a directory service.’
• ’Wide-Area AirPrint does not work’
• ’A manually created queue is not published’
Solution
primos is in the BIOS mode.
primos switches to the BIOS mode if the firmware functions well but the software is faulty.
This may happen in the case of an incorrect software update, for example. primos
signalizes the BIOS mode if the activity LED blinks regularly.
Warning
primos is not operational in the BIOS mode.
If a primos is in the BIOS mode, the device will be marked accordingly in the SEH primos
App with an indicator.
To switch primos from BIOS to normal mode you have to first assign a temporary IP
address to primos and then load software onto it. After the software update primos
switches to normal mode and will be assigned a new, permanent IP address.
1. Start the SEH primos App.
2. Mark primos in the list.
3. Select
Actions– Define IP address
from the menu bar.
The
Set IP Address dialog
appears.
4. Define the
IP address
,
subnet mask
and
gateway
.
5. Click
OK
to confirm.
primos has a temporary IP address.
6. Download the current software file from the SEH Computertechnik GmbH website:
Содержание primos
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