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14
Trouble-shooting
EcoStar
Trouble-shooting
Device messages
Message
displayed
Possible cause
Solution proposed
In 01
The mask is disconnected.
Check the connections between the mask, the
patient circuit, and the device. This message
disappears as soon as the mask is well
connected.
In 02
The device has detected
excess pressure for more
than 10 seconds.
Contact the technical department.
In 03
Reduction of the power
supply voltage.
Check the connections between the power supply
module, the device and the power outlet. Unplug
the power supply module, then reconnect it to the
power outlet. If the problem persists, contact your
home care provider.
Check the battery and replace it if necessary. If
the message persists, contact your home care
provider.
Error messages
Message
displayed
Possible cause
Solution proposed
Er 01
Problem with the settings.
Contact the technical department.
Er 02
High turbine temperature.
Unplug the device from all sources of electrical
power. Allow it cool and plug it in again according
to the instructions in the patient manual.
If the error persists, return the machine to the
technical department.
Er 06
CheckSum code error.
Unplug the device from all sources of electrical
power. Plug it in again.
If the error persists, return the machine to the
technical department.