Telephone User Guide
Last amended date: 21/02/2014
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4. Telephone troubleshooting
I can’t make a call:
ˉ
Check that all cables to your telephone, ONT and telephone socket are attached
correctly
ˉ
Check that the lights on your ONT are showing that your service is working properly
(for more on this see 1. Your fibre equipment)
ˉ
It could be your internal wiring. To find out, try a voice service test
How to do a voice service test:
1. Connect your telephone directly to the ONT as in section 2.2 A connection direct to the ONT.
2. Now lift the handset and listen for the dial tone. If you can hear a dial tone, then the problem
may be with your internal wiring.
Note:
To resolve an internal wiring problem, please contact a qualified electrician.
If a seethelight technician visits your premises and the issue is caused by an internal wiring fault,
you may be charged a call out fee.
Need some more help?
Call us on 0292 167 8545
for technical advise!
