Trouble Shooting
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Trouble Shooting
Problem
Trouble Shooting
Door Lock not
turning on
Cannot change
PIN-codes
Cannot change
Card keys
Cannot change
Fingerprints
Door won’t open
even the correct
PIN-code was given
Door doesn’t open
despite of the correct
Authentication
measures
Warning sound alarms
continuously while
operating
The door won’t be
locked automatically
When the product is not working properly, check the items below.
If you can’t solve the problem, please contact the service center for further assistance.
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Make sure the batteries are placed in correct poles(+/-).
If the batteries are completely discharged, replace all batteries
with new ones. (LR6 1.5V AA Alkaline batteries only)
ㆍRegister PIN-codes again, refer to the user’s manual. (page 6)
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Register Card keys again, refer to the user’s manual. (page 7)
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Make sure you entered the correct PIN-code.
Please check if the numeric touch plate were on when you
were entering the PIN-code.
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Check if the batteries are discharged, if so, use 9V batteries
to open the door. (page 18)
Check the foreign object stuck between the door and the
door frame.
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Check if the batteries are discharged.
Reset to automatic locking mode. (page 15)
ㆍRegister Fingerprints again, refer to the user’s manual. (page 9)
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The latch bolt could have been misplaced.
It could be an alarm for low battery, please exchange all batteries.
