THEMIS
THEMIS User Manual - Rev. First Edition: 1.0 - Last Edition: 2.2 - Author: A.R. - Reviewed by S.B. -Copyright © 2020 SECO S.p.A.
6
1.1
Warranty
This product is subject to the Italian Law Decree 24/2002, acting European Directive 1999/44/CE on matters of sale and warranties to consumers.
The warranty on this product lasts for 1 year.
Under the warranty period, the Supplier guarantees the buyer assistance and service for repairing, replacing or credit of the item, at the Supplier
’
s own discretion.
Shipping costs that apply to non-conforming items or items that need replacement are to be paid by the customer.
Items cannot be returned unless previously authorized by the supplier.
The authorization is released after completing the specific form available on the web-site
https://www.seco.com/it/support/online-rma.html
(RMA Online). The RMA
authorization number must be put both on the packaging and on the documents shipped with the items, which must include all the accessories in their original
packaging, with no signs of damage to, or tampering with, any returned item.
The error analysis form identifying the fault type must be completed by the customer and has must accompany the returned item.
If any of the above-mentioned requirements for RMA is not satisfied, the item will be shipped back and the customer will have to pay any and all shipping costs.
Following a technical analysis, the supplier will verify if all the requirements, for which a warranty service applies, are met. If the warranty cannot be applied, the
Supplier will calculate the minimum cost of this initial analysis on the item and the repair costs. Costs for replaced components will be calculated separately.
Warning!
All changes or modifications to the equipment not explicitly approved by SECO S.p.A. could impair the equipment
’
s functionalities and could
void the warranty
