15
Troubleshooting
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Washer won’t run
or fill, washer stops
working, or wash light
remains on (indicating
that the washer was
unable to fill
appropriately) (cont.)
Normal washer operation.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
Washer may be tightly packed.
Remove several items, rearrange load evenly in basket, and
add detergent. Close lid and press
START/PAUSE/UNLOCK
LID/CANCEL.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing.
Washer not draining/
spinning, loads are still
wet, or final spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Empty pockets and use garment bags for small items.
Using a cycle with a low spin speed.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select
Drain/Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
The washer may be tightly packed
or unbalanced.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain/
Spin cycle to remove excess water. See “Using Your Washer”
for loading recommendations.
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe further
than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Too much detergent causing suds
to slow or stop draining and spinning.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse/Spin. Do not add detergent.
Dry spots on load
after cycle
High speed spins extract more
moisture than traditional top-load
washers.
The high spin speeds combined with air flow during the final
spin can cause items near the top of the load to develop dry
spots during the final spin. This is normal.
Washer may be tightly packed.
Use Bulky/Sheets cycle for higher water fill, or set Water Level
knob to Deep Water Wash setting. See “Cycle Guide” to match
your load with the best cycle.
Added extra garments to the load
after the sensing/fill phase.
Add only one or two additional garments after washer
has started.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy saving controlled
wash temperatures.
This washer uses cooler wash and rinse water temperatures than
your previous washer. This includes cooler hot and warm washes.
Load not rinsed
Check for proper water supply.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
Washer not loaded as recommended. The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
First try the solutions suggested here or visit our website at
amanacanada.ca
for assistance and to possibly avoid a service call.
