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© Sealevel Systems, Inc. 3603 Manual | SL9111 7/2021
Appendix A
–
Troubleshooting
The adapter should provide years of trouble-free service. However, in the event that device appears to not
be functioning incorrectly, the following tips can eliminate most common problems without the need to call
Technical Support.
1.
Identify all I/O adapters currently installed in your system. This includes your on-board serial ports,
controller cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if
any) should be identified.
2.
Configure your Sealevel Systems adapter so that there is no conflict with currently installed
adapters. No two adapters can occupy the same I/O address.
3.
Make sure the Sealevel Systems adapter is using a unique IRQ. While the Sealevel Systems adapter
does allow the sharing of IRQs, many other adapters (i.e., SCSI adapters & on-board serial ports)
do not.
4.
Make sure the Sealevel Systems adapter is securely installed in the PC Card Slot.
5.
When running DOS or Windows 3.x refer to the Sealevel Software available upon request and this
User Manual to verify that the Sealevel Systems adapter is configured correctly. This software
contains a diagnostic program ‘SSD’
which will verify if an adapter is configured properly. This
diagnostic program is written with the user in mind and is easy to use
6.
For Windows95/98/ME/NT/2000, the diagnostic tool ‘
’ is installed in the SeaCOM folder on
the Start Menu during the setup process. First find the ports using the Device Manager, then use
‘WinSSD’ to verify that the ports are functional.
7.
Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will
eliminate any software issues from the equation.
For additional support, please
call Sealevel Systems’ Technical Support, (864) 843
-4343. Our technical
support is free and available from 8:00AM-5:00PM Eastern Time, Monday through Friday. For email support
contact:
