6
TROUBLESHOOTING GUIDE
BASE ASSEMBLY
REAR VIEW, TOILET
1. Toilet emits odor (flush ball closed).
2. Toilet emits odor (flush ball open).
3. Water will not stay in bowl.
4. Plastic flush ball will not close
completely.
5. Water does not shut off in
toilet (toilet overflows).
6. Hand spray unit leaks water when
toilet is flushed.
7. Water does not enter toilet
bowl properly.
8. Water leaking from water valve.
9. Water leaking from bottom of toilet
base.
10. Water leaking from rear of toilet
bowl.
11. Flush ball does not open
completely.
Low profile units only.
a. No water in overflow trap (evaporated).
a. Odor emitting from base of toilet.
b. Plugged holding tank vent line.
a. Loose clamp ring.
b. Improper seal around flush ball due to dirt
or debris on underside of Teflon
®
ball seal.
c. Worn or damaged seal.
d. Worn or damaged flush ball.
e. Cracked half clamps.
a. Clamp ring is overtightened, causing too
much tension on seal and flush ball.
b. Weak or defective spring cartridge.
c. Worn or damaged flush ball or shaft.
a. Dirt lodged in water valve seal.
b. Cam strap is bent down, holding water
valve open.
c. Worn or defective water valve.
d. Worn or defective spring cartridge.
a. Decorative metal sleeve on spray nozzle
is too long to allow the valve to securely
close.
a. Low water pressure.
b. Water valve clogged.
a. Loose connection.
b. Worn or defective water valve.
c. Water line connection not seated properly.
d. Stripped threads.
e. Seal is worn or missing.
f. Valve body cracked.
a. Toilet loose.
b. Worn or defective toilet mounting floor seal.
c. Worn or defective base.
d. Worn or defective floor flange.
a. Loose hose connection.
b. Loose vacuum breaker.
c. Worn or defective vacuum breaker.
d. Cracked or defective toilet bowl.
a. Flush ball interferes with floor flange.
a. Add water through overflow holes.
a. Use SeaLand brand deodorants.
b. Clear obstructions from vent line.
a. Tighten clamp ring adjusting nut.
b. Inspect flush ball and underside of Teflon
®
seal for foreign objects.
c. Replace seal.
d. Replace flush ball.
e. Replace half clamps.
a. Loosen clamp ring.
b. Check spring tension by letting up on flush
lever suddenly. If lever does not snap back,
replace spring cartridge.
c. If lever snaps back but flush ball does not
close completely, replace flush ball and
shaft.
a. Disassemble and clean water valve.
b. Bend front of cam strap up about 1/16"
(1.6mm).
c. Replace water valve assembly.
d. Replace spring cartridge.
a. Remove the plug in the center of the spray
nozzle. Loosen screw under plug 1/4 turn
and replace plug.
a. Check incoming water pressure.
b. Remove and clean filter screen located on
inlet of water valve.
a. Tighten bottom cap, inlet fitting and outlet
hose clamp.
b. Replace water valve.
c. Remove water line and assemble correctly.
d. Replace water valve.
e. Replace water valve.
f. Replace water valve.
a. Tighten toilet mounting bolts.
b. Replace floor seal between floor flange
and toilet base.
c. Replace base assembly.
d. Replace floor flange.
a. Tighten hose connections.
b. Tighten vacuum breaker to bowl
connection.
c. Replace vacuum breaker.
d. Replace toilet bowl.
a. Loosen mounting bolts and center toilet
over flange. Replace floor flange with one
of the following: 345889 3" MPT
345892 3" Socket
343765 3" Spigot
Problem
Possible Cause
Service Instructions
All manuals and user guides at all-guides.com
all-guides.com
